I recorded a video showing how I am getting no match in the left deck for a song that should have matches. Is this a DJay problem or a tidal problem?
Hey @stacktrace ,
Thanks for your post! We’ve tried reproducing the issue on our end, and Matches are coming up for that song in djay Pro AI.
So that I can better assist you, could you please provide the following information:
- Which device do you have?
- Which iOS version is running on your device?
- Which djay version are you using? (Please open the djay settings and scroll down to determine the version number.)
- Does the issue occur on other tracks as well? Or just that particular one?
Additionally, please try the following steps and let me know if the issue persists.
- Log out of Tidal in djay Pro AI
- Restart your iOS device
- Log into Tidal in djay Pro AI
- Try to match that particular song
Does the issue persist? We look forward to your response. Have a nice day!
Hope they tell you something different, i also experienced the same problem and been waiting on a fix. Mine will work for a few songs and then just stop for My Library
@Alyx I’m unable to reproduce after rebooting the iPad. I will reply to this thread if I am able to reproduce the problem.