I recently updated the firmware on NI Kontrol S3 DJ controller. However I am not hearing any sound via my headphones when I am cueing a track. Also the dedicated on the controller doesn’t appear to be working either. I have checked my preferences and they are all seem to be set correctly.
I am not sure if thses functions require mapping as they seem to be correct.
I have Virtual DJ software and all the DJ controller functions are working correctly
Hardware: Macbook pro 2015
Hard drive: 1 Terabyte
OS: Monteray
Thanking you all in advance
Hi @Dazza_D, thanks for the information.
- What version of djay are you using? Do you have an active paid subscription?
- Was everything working fine before the S3 firmware update?
- Are you using the “built-in” MIDI Mapping or a custom edit?
- Is your S3 connected to power with the supplied NI power adapter or are you running off USB bus power from your laptop?
- Are you connected to the laptop via the USB-B socket or the USB-A (iOS) socket on the S3?
- Please share screenshots of your djay Settings>Audio Devices and Settings>MIDI Devices.
Thanks!
Hi Slak_Jaw,
Thank you for your prompt reply. Please find my reply below.
Thanks
Derick
On Fri, 29 Mar 2024 at 20:11, Slak Jaw via Algoriddim Community Forums <no-reply@algoriddim.com> wrote:
Slak_Jaw Algoriddim Staff
March 29
Hi @Dazza_D, thanks for the information.
-
What version of djay are you using? Do you have an active paid subscription? Djay Pro AI. I have a paid subscription
-
Was everything working fine before the S3 firmware update? Yes, I have been using my controller with Virtual DJay with all the function working.
-
Are you using the “built-in” MIDI Mapping or a custom edit? MIDI Mapping only
-
Is your S3 connected to power with the supplied NI power adapter or are you running off USB bus power from your laptop? I have been using USB bus power.
-
Are you connected to the laptop via the USB-B socket or the USB-A (iOS) socket on the S3? USB A socket
-
Please share screenshots of your djay Settings>Audio Devices and Settings>MIDI Devices.
Hi Slaw,
Sincere apologies for the late reply. I have the latest version of djay pro. I have connected a power supply. I have an older Mac with the old usb connecter and the square connector for the dj controller. I have also updated the firmware. I am not sure if this is causing a conflict with the Mac software. Also please find a screenshot of the midi settings.
Thanking you in advance.
Hi @Dazza_D, thanks for the follow up and the screenshot, but this is not the one I’m looking for.
- From within the djay app, please go to the djay Settings>Audio Devices and take a screenshot.
- From within the djay app, please go to the djay Settings>MIDI>Traktor Kontrol S3 and take a screenshot.
- It would also be helpful to capture a video of the issue showing exactly how you have connected everything, what your Audio Device and MIDI Device settings are, along with a demo of the issue. Please then upload it to your Google Drive/Dropbox, enable sharing permissions, then share a link to the video here? Thanks!