Not able to purchase subscription

Bug Reports
1
  • Device model *(Mid 2012 Macbook Pro
  • Version of operating system MacOS 10.15.7:
  • Version of djay 5.1.7
  • Hardware/controllers used Numark Mixtrack ProFX:

I am trying to get a subscription through the DJAY app, no matter where I go, when I click upgrade to Pro i get this error message " There was a problem with the App Store. This could also indicate the purchase dialog was cancelled.. I’ve made other purchases in different apps and i’ve not been able to recreate the issue outside of the DJay app. Any help would be appreciated. Thanks!

Screen Shot 2024-06-24 at 9.27.10 PM
Screen Shot 2024-06-24 at 9.27.10 PM539×662 261 KB

4

Hi @Maddox10,

Thanks for posting in our community. I’m sorry to see you’ve been experiencing this issue as of late.

Our engineering team has suggested you restart your Mac and try purchasing djay again.

Please let us know if this works for you, if not feel free to reach back out to us via this topic.

Thank you!

1 Like
5

Hi, I am also having the same issues with literally the same mbp and OS Version as person who started this thread. Restarting the mbp didnt fix the problem. Please let me know if you have a fix.

8

I had the same problem just today…same message. I would like to buy the Pro version on my Macbook, but the store does not allow me. Have you solved it?

11

Hi @AndyJ, sorry to hear you’re experiencing this issue. Can you please share a screenshot or short video of the error message or issue? Can you please also share which country you are in? Thanks.

12

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!

14

Just FYI, this is still an issue and I haven’t seen one response with anything more than ‘have you restarted your computer?’ For real!? You think we’re coming here first?!? Like dealing with the back and forth is better time spent than troubleshooting our issues personally first? Or researching for 1-2 maybe 4 hours… Trying chatGPT… I think you can do better @Algorddim Staff… Truly.. be better for yourself, not us. It’s YOUR product, YOUR revenue that’s being lost by us not being able to purchase these licenses/subscriptions..

Somehow i’m getting the sense that you just don’t care about that being the results from your lack of interest in helping the previous posters..

I gurantee you that your boss, and your bosses boss.. and the VP’s and C levels care.

Just sayin.

15

Hi @kahmakkahze, welcome to the Community! To help me troubleshoot this with you further, can you please share more details about your setup?

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):

Can you please provide as much detail as possible including screenshots of any error messages? Thanks!

17

Hi again @kahmakkahze, I’m following up on my message from yesterday. Can you please provide more details so I can help you troubleshoot this issue further? Thanks again!