not loading music from streaming service

i just bought a new laptop, dell g15, downloaded my purchased app. installed. signed into my tidal. all my playlist and songs show when i load them to the deck i get the spinning circle track never starts up. does for all music and also does the same thing for my sound cloud. i am using version1.0.27708.0.

Hi @Espann, Sorry to hear about the music loading issue you’ve encountered.

As it would be really helpful to understand your individual setup in more detail, could you please submit a request ticket here so our Support Team can gather additional information and provide 1:1 support for you? Please reference this Community Topic thread in your request.