Not restoring my purchase

Questions
1

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):

Your question:

Hello, I bought the annual plan for djay pro but with no email, and I want to also use my plan in my iPhone, how can I transfer my plan to another email?

3

Hi @Guilherme_Ramos, what device and OS did you purchase your subscription on? If it was with another Apple device, you should only need to be logged into your iPhone with the same Apple ID. Please also refer to the linked FAQ below and let me know if that helps or not:

6

Hey Slak, I’m good thank you! I bought the subscription through the computer but with no email signed, I want to transfer my subscription to my email so I can use the same subscription in computer and phone

7

You’re welcome @Guilherme_Ramos. Your last message is a bit unclear. Is your issue resolved?

8

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!