NSURLErrorDomain-3001 when using Looper on Win11

Bug Reports
1

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model (e.g. 2020 iPad Air 4th Gen): Win 11 laptop, 2024
  • Version of operating system (e.g. macOS 14.4.1): Win11
  • Version of djay (e.g. 5.1.2): Active Subscriber to PRO version
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro): Hercules Starlight
  • Hardware firmware version (e.g. 1.0.1):
  • Please consider sharing a short video or screenshots to help clarify your issue

A) SUMMARY OF ISSUE:
When trying to use a loop, I get a message:

ERROR
Domain=NSURLErrorDomain
Code = -3001

I get this error with every pack of loops, expect with Deep house.

B) DETAILED STEPS TO REPRODUCE:

C) EXPECTED RESULTS:
To not get an error and for all the loops to work

D) ACTUAL RESULTS:

3

Hi @matevz_hrovat, welcome to the Community! Sorry to hear you’re experiencing this issue. Since this sounds repeatable, can you please capture and share a short video of the issue to help clarify what’s happening? Thanks!

  1. What version number of djay are you currently using (ex. 5.5.1)?
    image
    image703×1362 78.3 KB
  2. Did the Looper Packs work previously and recently stopped or has this always been an issue?
  3. Do you also experience this issue if you use djay without the Hercules Starlight connected to your Windows device?
4

Hi,
here’s the answers:

  1. 5.5.1
  2. That’s happened on PC, it works ok on IPhone version
  3. Yes, happend with or without Hercules controller.

Hope you can help resolve this as I have a gig in a few days and would really need to have it sorted.

Thanx, M

5

Thanks for the info @matevz_hrovat. You could try a fresh djay installation to see if that clears up the issue.

  1. I suggest that you first backup your djay Media Library database and any custom MIDI mappings. You can find those here: https://help.algoriddim.com/hc/en-us/articles/360014912131-Where-does-djay-Pro-store-cue-points-and-other-metadata
  2. Then uninstall djay, reboot your device, log in with Admin Privileges, download the latest version of djay from the Official Microsoft Store, then temporarily disable your anti-virus software and install djay.
  3. After reinstallation, you can simply copy these files back to their original locations to maintain your Hot Cues, Saved Loops, My Collection Playlists, History and Queue.

I hope that helps.

6

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!