When you go to the MIDI mapping section, have you tried pressing the button on the controller to see first that it registers? once you press the button on the controller it should take you to its MIDI mapping.
There is a recent thread where articles have been posted showing you exactly how to map controllers. I will try and find it and post the link here.
Hello! I was under the impression that the controller would work perfectly
when plugged into my computer and running the software. The basics work but
when it comes to some of the functionality on the controller like filter
knobs, EQ , Quick launch effects. I didnt know if there was a download
needed to have the controller running with all functionality. When I plug
it into serato, the controller and all the functions run smoothly.
Hi there. For some strange reason your post is replicated multiple times. Ok each software has its own way of mapping a controller. Most of the functions should work out the box however, in some cases you have to map them out. I have not used Djay on windows but I will assume it’s the same. Do you have the pro subscription?
Hello! Sorry about that not sure what’s causing the multiple responses. I am using the DJay AI pro on my MacBook Pro. It seems I will have to map out most of the features myself but even when going to map each one, not all the features are available on the pro software I have. I was hoping it would all be automatic.
Thanks for the info you have shared so far regarding your experience. It’s been useful!
Would you mind also sharing which exact features/functionalities/buttons are not available on your djay Pro AI app when you’re trying to map your controller according to the steps @Djdash shared here?
The Numark Mixtrack Platinum FX is part of our list of natively supported controllers for Mac (click here for the full list), but I could pass your feedback regarding the missing features to our Dev Team for further consideration.
Thanks for the follow up! I attached a photo of the buttons that don’t seem to be working unfortunately - also when I plug in the controller the jog wheel bpm numbers sometimes just keep running and increasing vs staying at the number that the bpm that the song should be. I appreciate you looking into this and or any further suggestions. Let me know if you need any other info from me , thanks all!