Hi everyone,
I’m experiencing a recurring issue with djay Pro on my MacBook Pro (Apple M3 Pro chip) running macOS Sequoia. Whenever the app crashes, all my playlists disappear when I reopen djay Pro. The only way to get them back is by restoring from the automatic backups—but those are usually a day old, which means I lose any new playlists I created after that backup.
This has now happened to me twice in two days. I’m using the Pro subscription plan VERSION 5.2.9, and I really need a solution because I don’t want to rebuild my playlists every time djay Pro crashes.
Has anyone else experienced this recently? Any tips on why this might be happening or how to prevent it? I’d appreciate any advice or insight on a potential fix. Thanks in advance for your help!
MacBook Pro: Apple M3 Pro
macOS: Sequoia
djay Pro Plan: Pro Subscription Version 5.2.9
Issue: Playlists vanish after a crash, forcing me to restore from a backup.
Question: How can I stop this from recurring and keep my playlists safe?
@Slak_Jaw
I’m still experiencing frequent crashes with djay Pro (version 5.2.9) on my MacBook Pro (Apple M3 Pro, macOS Sequoia). Today, djay Pro crashed again (see attached screenshot), and once more, I lost all my playlists. This problem is severely affecting my workflow—I need to restore playlists daily from backups, losing newer edits in the process.
Could someone from the Algoriddim team please advise on this? Is this a known issue on macOS Sequoia or with the M3 Pro chip specifically? Any immediate solutions or troubleshooting steps would be greatly appreciated.
Device: MacBook Pro (Apple M3 Pro)
macOS: Sequoia
djay Pro Version: 5.2.9
Issue: Frequent crashes and subsequent playlist loss
Thanks for your prompt assistance.
Hi @SimpleSimon, sorry to hear you’re experiencing this issue. To help us troubleshoot this crash, please submit an Official Support Ticket using the procedure below so the engineering team can review your crash reports in more detail.
- Open the djay Pro app on your Mac.
- In the top left corner of your screen, click on the portion of the menu bar that says “djay Pro”.
- In the drop-down menu, click on the button that says “Provide djay Pro Feedback”.
- Fill out the submission form that will pop up in your default browser and title your email "ATTN: MARIE – “The Title of your Community Topic” in the provided subject line.
As I won’t have access to your crash report, I’ll consider this community topic solved for now and let the official support team take over from here. However, feel free to share any other details about your crash here that you think will be helpful in diagnosing the issue. Thanks!
Hi again @SimpleSimon, the official support team told me they have received your ticket so I’m going to consider this topic closed. Thanks!
