Pre-Cueing not working on DDJ-SX2

I have been using DJ Pro, I have a MacBook, for the last 2 years, I love it…however with this last update, I can’t pre-cue anymore…any suggestions or anything would help!!

Same problem here. On my DDJ-SX I can hear the master on headphone, but not cue. Tried Serato software and other software, no problem.

Hey there,

thank you for your post.
The Pre Cueing should work after accepting the midi mapping dialog window after start up.
Have you checked all Pre Cueing related knobs on the SX2?

Lukas E.

Contact us right away.
Our device at the office is working flawlessly, I am sure we will find a solution for this issue.

Lukas E.

Hey Ryan,

can send me images of your controller and a screenshot of your audio device settings via

Thank you in advance.

Cheers,Lukas E.

Hi Iain,

the SX and the SX 2 are natively supported by djay Pro for the Mac.

All you need to do is connecting the controller and accept the audio device setup window.

If you have any questions or suggestions, or if you would like further information, please don’t hesitate to contact us. 

Hi Paul, make sure your Pre Cueing settings in djay Pro and on your SX are not set to MASTER the full way.

If you have any questions or suggestions, or if you would like further information, please don’t hesitate to contact us. 

Hi Terry,

Please check if you downloaded the designated driver for the SX 2:…

If you have installed the driver and you are still facing this issue, could you please contact us right away via and send us a screenshot of your General Device settings tab?

I am also, all of a sudden, unable to pre- cue! I used to have no issue. I am using ddj sx. Pls help guys!

I have an SX2 as well. I have no issues pre-cueing. Just to be clear. Are you referring to headphone pre-cueing?

Yes the headphone pre-cue

I will check this today and update you. I haven’t changed anything…it connects when I connect it…everything else works but that…even the master cue works

So it’s definitely the DJPro software. Just tried it on Serato and it’s working fine.

Was this issue resolved? I am having the same issue. I can hear the Master Cue through the headphones but I can’t pre-cue.

Just purchase the sx2 and am having that problem too, pre-cue worked fine on my sb2 but not this better mixer, I need help

Hello guys,
same problem here.

Was this ever resolved? I’m having the same issues, DDJ SX, no cueing, can only hear the output.

I’ve got this issue too. Please help!

Hi Lukas,

Could you please be more detail on the process (step by step details)?

Cheers Bro


For a temporary solution, you could use “internal mixer mode”, main output : pioneer ddj (any midi controller type), pre-cuing “build in output”, and plug your headphones to your laptops…

Step by step (mac version):

  1. Open “preferences”
  2. Click “devices”
  3. Select “internal mixer mode”
  4. Select main output “pioneer ddj (or any kind of midi controller)”
  5. Select pre-cuing “build in output (or any internal output from your laptop)”
  6. Plug your headphones / headset to your laptop


  • I don’t have the windows version tutorial (but you can apply the same method)
  • For cue on off, click the “headphone icon”, usually near the crossfader

Hope this temporary solution helps till algoriddim resolve this problem…

Cheers =)