Problem with platers

Bothe the left and right platers are none responsive unless I touch the controller
With one hand and a plater with another this happens with head phones and speakers I’ve tried to disconnect on of the them to see if that made a difference but it did not I even tried to connect different sound set up and still the problem presets
I need this to work like it should this is how I make my money

Hi Lawrence,

Please provide more information so we can better assist you. Which controller do you have? When did this start to happen?

In this case, it sounds like a hardware problem with your controller. Please kindly contact Numark support directly:

Type of controller is the idj pro it started when I got it out the box about 3 months ago I up dated my I pad but no go its not working like I thought it would any ideas