Problem with signing in on Windows

Questions
1

I purchased a subscription in windows and everything works fine, but when i sign in in windows or in android with the Microsoft account and try to restore purchase it says “we could not find active subscription to your account”. when i sign out in windows it goes back to normal.

2

Are you using any kind of email masking system that provides random addresses?

1 Like
3

No, I got an email to verify the email, so i thought now it should work. but i tried again and it say “your purchases are linked to a different account”

5

Hi @dimension7, when creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency. Thanks!

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version (ex. 2.7):

6

Please also refer to the linked FAQ and let me know if that helps:

7

@dimension7 are you using a VPN? If so, please try disabling it. Thanks!

9

Device Model (ex. 2020 iPad Air 4th Gen):Asus i5
Version of operating system (ex. iOS 17.3.1):windows 11
Version of djay (ex. 5.1.3):5.2.9
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version (ex. 2.7):

Hi I’m not using VPN ,
when i sign in i choose signing in with Microsoft, I also tried the other options. It always says "your purchases are linked to a different account” ?

10

Hi @dimension7, thanks for the additional info. Please try the following:

  1. Delete the djay account (can be done at the bottom of the account info panel in djay).
  2. Restore purchases by clicking the “Restore Purchases” button at the bottom of the panel.
  3. Re-create the djay account by logging in again (can be using the same email / login method as the old account).

If you still have issues please contact us via the “Contact Support” link in the app with the email subject “ATTN: MARIE – Problem with signing in on Windows”. Thanks!

11

Hello! It’s been more than 7 days since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!

1 Like
13

The problam was solved , thanks

1 Like
14

You’re welcome @dimension7. Thanks for confirming.