No problem @Swamp. Thanks for the videos. I have passed these on.
Hi @Slak_Jaw. Any news/feedback from our friends at Reloop?
Hi @Swamp, sorry for the delayed response. We’ve been super busy with the latest djay release. This sounds like a hardware issue and we’ve done most of the software troubleshooting that I can think of. I’ll check again with our engineering team, but in the meantime, I recommend that you contact Reloop Hardware Support directly. Because this is an External Mixer Mode device the crossfader assignments are controlled inside the hardware and not inside the djay software. The distortion issue could also be hardware related.
I have to say that this is a bit of a disappointing reply.
I will contact Reloop myself.
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Thanks @Swamp. I will still push this from my end, but I think it will be helpful if you reach out to Reloop as well since this seems to be hardware related. While we have a close working relationship with Reloop, it is a completely separate company from Algoriddim. So, it will be better if you are in direct contact with their support team rather than us acting as middlemen. Hopefully that makes sense.
Hi again @Swamp, I heard back from our engineering team and they agree that this sounds like a hardware defect or failure of some kind. Please reach out to the shop you purchased it from or contact Reloop directly for warranty repair or replacement. Thanks!
