Your question/suggestion/feedback:
Just bought a Reloop RMX-95 mixer to pair with my 2 Denon LC6000 and I regret the purchase. I like the unit but I have 2 issues:
Distorted sound after 5 minutes of playing. It is really useless. you have to restart djay to make it go away. More people have complained about this on this forum. It is really a disaster. I have it in both external and internal mode. I have been using the 2 Denon players with my Reloop Beatpad 2 without any issue.
The crossfader does nothing in external hardware mode. Maybe I need to set it up to make it work but to me it is not really clear. The crossfader does not even work for external line in sources. I can play music with volume faders if crossfader is in thru mode but when selecting A or B the music cannot be heard and crossfader just does not do anything.
Okay, thanks for confirming @Swamp. I don’t have access to this hardware to check for myself so I’ll need to check with our hardware engineering team on Monday to see if they have any other suggestions. In the meantime, the only other thing I can think to try is a fresh djay installation. If you want to give that a shot, please see below.
I suggest that you backup your djay Media Library database and any custom MIDI mappings, then uninstall djay, reboot your device, and reinstall the latest version of djay. You can find the files above in the following location:
iOS: using the Files App, navigate to Locations->On My iPhone/iPad->djay->User Data
Copy the files to a new location or external drive before uninstalling djay. After reinstallation, you can simply copy these files back to their original locations to maintain your Hot Cues, Saved Loops, My Collection Playlists, History and Queue.
The Reloop RMX-95 has known issues with iPad (iOS 18.5) and djay 5.3.3, including distorted audio after a few minutes, likely due to firmware or USB audio conflicts—restarting djay temporarily fixes it. The crossfader not working in external mode is expected, as external mode bypasses djay’s internal mixer; to use the crossfader, ensure the mixer’s channel assign switches are set correctly (A/B), and check the RMX-95’s utility menu to enable crossfader functions. Firmware updates from Reloop or app updates from Algoriddim may be needed to fully resolve these issues.
Hi again @Swamp, can you please share a video of the distorted output so we can hear what this sounds like? Ideally with a minimal setup, i.e. just the RMX-95 connected directly to the iPad. We can then forward this to Reloop for further review. Thanks!
Apologies for the delayed response. I have been on a business trip.
Update: Distorted sound: Last week I changed one final cable (from usb hub to the iPad) and I was playing without distortion for an hour. I was very pleased as I had to play at a wedding the day after. Unfortunately, distortion was back during sound check. One last attempt: I switched the usb cables between the power supply and usb hub and between usb hub and iPad and, (Thank God!) I was able to play a 4 hour set without problems. Now, I do not think I have a stable solution yet. I have not touched my decks since then. I will test them again in the coming days and send pictures if distortion pops up again.
Crossfader: I had to play the set without the crossfader. I will check the RMX-95 utility menu as suggested by @rohit045 .
Hello! It’s been more than a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!
I have been travelling again this week, so again apologies for delayed response. I have only tested my set up again today and distortion is back. Attached a video of the distorted sound that appears after 5 minutes. Please forward to / discuss with your contacts at Reloop as you proposed.
Could you also ask them about the crossfader issue. There is no set up in the utilities menu. Crossfader does not work when I assign A or B. I have also attached a video of that problem.
