Protected Deck Alert / Audio Setup Window

I have active deck protection turned on, and I’ve noticed that when the “Active Deck Protection enabled” alert is triggered, the Audio Setup Window pops up immediately after closing the active deck alert. I’m concerned about possible audio interruptions when the unwanted Audio Setup window pops up after an accidental attempt to load a track in an active deck.

I have a screen capture (without audio) demonstrating this behavior if this is helpful.
Thank you.

Sorry for the delay Lukas.

This is being experienced in djay Pro 2 on Mac OS X (10.12.6).
Primary view mode is 2 Decks / Vertical waveforms / with Jog Wheels.
I can send you a DropBox link if this would be helpful.

Thank you for your assistance!

Thank you Lukas.
Let me know if you have any problems accessing the link.…

Lukas, I was holding off on upgrading to High Siera due to some compatibility issues with some other applications on my system, but I successfully upgraded to 10.13.2 this evening, and the secondary audio setup window issue is resolved as you explained.

Thank you for your assistance!

Hi there,

thank you for your post.
Can you tell us which djay Pro version you are using?
Also in which view mode are you working in most of the time?

Hi L M,

that would be very helpful!

Cheers,Lukas E.

Hi L M,

thank you a lot, the video helped us to reproduce the issue.

This bug was forwarded internally and we are working on it.

Lukas E.

Hi there,

these system error messages are related to macOS 10.12, would it be an option for you to update your macOS system?

Cheers,Lukas E.

Hi there,

this is good news.

If you have any questions or suggestions, or if you would like further information, please don’t hesitate to contact us. 

Sorry this is off topic but I couldn’t figure out how to send a private message so here’s my question:

In DJay Pro for macOS if we hit SYNC once it aligns the BPM. If we hit it again it starts the song in perfect sync without hitting play -> sync.

How can I get this to work in DJay Pro 2? I mean occasionally it will start but never when the cue point comes up in the other song.

Is there some option not turned on? We did an entire 45 hour tour based on all tracks starting “cold” with volume full inside a 2 minute overlay. Without this feature we would have to go back to the previous version (1.4.6??)

Let me know if there a work around.

My staff and I have written the Facebook account several times, but since the day DJay Pro 2 came out (that was our first question asked) not one reply in all this time so we gave up. We just assumed no one is manning your Facebook page any longer, so I came here.

Joseph Watt
Razormaid Records