RANE Four issues Windows

I currently have an issue with my Rane 4 DJ controller since new update with DJPRO. The issue is that my jog wheels Don’t display any information apart from the Rane 4 logo also the stems and cue buttons don’t highlight to show that they are active is anyone else having the same issue or had the same issue that been resolved.

This is not the Rane 4 Performer controller its the standard Rane 4

Hi @DJSilver, welcome to the Community! When creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency.

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version:

  1. Have you installed the latest RANE Four firmware from the RANE website?
  2. Did you recently update to Windows 11 25H2?

There are known MIDI issues with recent updates of Windows 11. Please refer to the linked help topic for several possible solutions

Please let me know if you still have issues after following this. Thanks!

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!

How is this topic complete :joy:

I have done all of the above and still don’t work

Hi again @DJSilver. I completed the topic because you did not reply as I noted above. I’m on the road for the rest of the week so it will be challenging for me to troubleshoot this with you further. I’m going to create an Official Support Request Ticket for you. Someone from our support team will contact you soon via email. Thanks!