reloop beatpad 2 and the left jump inop

Old Forum
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I have a reloop beatpad 2 and the left jump button keep sticking or have no response. The jump button is the one you hit to jump back to the set cue. Please help because I sent out an email to reloop asking how to get this fix with no reply.

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Hi James,

Thank you for getting in touch.

We are sorry to hear that, this sounds a bit like a hardware issue. 
Have you tried contacting your local controller dealer where you purchased the controller?

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