Returning user but not able to subscribe

Bug Reports
1

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  • Device model *Macbook Pro M1 Max
  • Version of operating system : 15.4.1
  • Version of djay 5.31
  • Hardware/controllers used *: Pioneer DDJ SB3

Summary of the issue:
I am a returning user my old subscription expired last year and now trying to subscirbe a new. But no matter whatever I do I am not able to subscribe its stuck on confirm subscription dialog box where it only has a cancel button. I have tried restarting my macbook as well as reinstalling djaypro but still the same. Appreciate your help on this thanks

How to reproduce the issue:
The usual request subscription flow from the app store

2

Hi @Quarantine_Pilot, welcome to the Community! Please try subscribing with another device like an iPhone or Android phone. Note that a single djay subscription can be used across multiple devices.

4

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!