I just bought a new Pioneer DDJ-REV5. When transitioning the crossfader, in DJay Pro it is smooth around the far ends, but it moves in a choppy/jumpy manner for the middle chunk. See attached video:
Things I have tried:
Installed mac driver
Updated firmware to 1.2
Tested all different crossfader curve settings
Disabled the crossfader curve knob on the deck so there’s no confusion with the software
Confirmed that “Crossfader Cutting Mode” is disabled
Tried different settings in the Rev Utility Manager for “range where sound won’t be output”
Checking if issue appears in Serato - but Serato doesn’t seem to visually show the crossfader in the software when hardware is connected
Is there something wrong with my brand new REV5?
I also don’t think this is simply a visual glitch. Looking at the audio meters on the REV5 itself, the levels jump during those choppy moments. (Also, this never happened with my DDJ-FLX2).
Hi @themixfit, welcome to the Community! Sorry to hear you’re experiencing this issue. Thanks for the video and details about your setup. It looks like you have already tried almost everything that I would normally suggest.
Can you please confirm that you are using the (built-in) MIDI mapping for the REV5 and not a custom edit?
Are you connecting the REV5 to your Mac through any USB hubs or cable adapters? If so, try connecting directly via USB cable.
Are you using a high-quality, properly shielded, USB cable with dual ferrites on either end?
Have you tried a different USB cable?
Have you tried a different USB port on your Mac?
Are you running any other DJ apps in the background?
It’s possible that there is some dirt, dust or debris inside the crossfader, but this seems unlikely if the REV5 is really new. You could try gently blowing it out with can of compressed air duster used for computer cleaning.
If none of these suggestions work, then it’s likely an issue with the hardware itself.
Yes, using the usb-c cable that came with the REV5
No. I can try tomorrow but I doubt that would be it…
Yes, a different USB port has the same issue
No other DJ apps running
I blasted with compressed air. No difference
Like I mentioned before, Serato DJ Pro doesn’t visually show the crossfader in the software, so it’s difficult to judge in comparison, but based on the audio meters on the REV5 (and carefully listening in headphones), I do not see or hear any jumpy movement when transitioning. This leads me to believe it is probably not faulty hardware, and instead is unique to djay Pro. Have you tested the REV5 specifically with djay pro?
I know this is anecdotal, but another user on reddit said they have the same exact issue with their REV5 and djay pro.
Thanks for answering my questions @themixfit. I will pass this onto our hardware team to see if they can reproduce it on their end. I don’t have a REV5 to test myself. I’ll report back when I have more news.
Hi again @themixfit, can you please use an external MIDI monitoring software like MIDI Monitor or MidiView to check the crossfader signals? This would help to confirm if it is a hardware issue. Thanks!
I just used both of those MIDI Monitor tools. Both times, as I slowly move the crossfader, the data slows down and gets choppy towards the middle. Very similar to what I see in Djay Pro. So, does that pretty definitively make it a hardware issue?
