Sample has stopped working on both iPads

Questions
1

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  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):

**Your My sample has stopped working today on both iPads. How can I get them back. I get a message stating “The file air Horn.flac could not be opened because there is no such file. The files doesn’t exist. This is on all samples today. Worked fine yesterday. I have an IPad mini 6 generation and a iPad Pro 5th generation.What can I do?

2

Hi @Bigeasy, when creating new topics, please do not forget to fill in the requested template information. This helps us to provide more efficient support.

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):
  1. Are you using the built-in samples or your own custom samples?
  2. If they are your own samples, where do you have them stored (iCloud, external drive, on device)?
  3. Do you have an active paid subscription for djay?
4

Hi, it’s been over 10 days since I replied to this post so I’ll considered it closed for now. Please feel free to reply to my post above to if you’d like to reopen this topic. Thanks!