A) SUMMARY OF ISSUE:
I noticed sometimes when i search for song in my collection the song doesnt show up and i have it in my collection i have over 15k songs which are located in my ssd my connection my ssd to a apple camera adapter then to my iphone 11
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@Slak_Jaw please this is an issue that needs a response and solution to
Hi @Brown_bkp, I’m currently on vacation so I’ve submitted an Official Support request on your behalf. Someone from our team will contact you via email soon.
Ok i will be expexting the mail
Sounds good. I’ll consider this topic closed for now.
Please i didnt get any respond from the team anymore and the problem still occurs
Hi @Brown_bkp, Kaho has already responded to your ticket. Can you please check your junk mail or Spam folder?
I tried searching for the song again, and this time I was able to identify it. The song I was looking for is “WA” by Asake. However, when I searched for the title, the exact song did not appear at the top of the results. Instead, the search displayed all the Asake songs in my collection, arranged alphabetically. I had to scroll down to the letter “W”, where I eventually found the track I was looking for.
I tried to attach the video but it wasn’t uploading on this site it says an error i Dont know why
Alright
I don’t want to duplicate any assistance that Kaho is already providing, so I’ll let him take things from here. Thanks!
Alright i understand what you mean but im somehow confused i got mail from ander too and kaho i didnt know who i was replying to among them i Dont know if my messages went through
Please provide the email address for the 2 support agents that contacted you so I can follow up with them internally. Thanks!
One is ‘Anders (Algoriddim Support)’
The second agent is ‘kaho (Algoriddim Support)’
Thanks @Brown_bkp. I have reached out to Kaho. He will be exclusively handling your issue. Please be patient. Thanks again!
