Hello everyone! I just wanted to give you all a heads up that I’ll be taking some time off from October 10-18.
I’m currently on the Pacific Coast of Mexico and, unfortunately, Hurricane Simon is expected to pass through here over the weekend and into Monday. I was busy yesterday gathering supplies and preparing. Also, I suspect we will be without electricity and internet for a while so you likely won’t see me checking in here much over the next week.
- We’ve got a lot of helpful and knowledgeable power users in this Community, so I suspect they’ll be able to step in and provide a lot of assistance in my absence.
- In addition, we launched a new djay Support Page last year with a ton of useful information and tips.
- This Support Page also contains links to our updated djay User Manuals
- From the Support Page, you can also Submit a Help Request to our official support team.
- You can also submit official support requests from within the djay App using the procedures below:
On iOS, Android and Windows:
- Open the djay app on your device.
- Navigate to Settings>Contact Support.
- Fill out the submission form and title your email "ATTN: SUPPORT – “The Title of your Community Topic” in the provided subject line.
- If you’ve already created a Community Topic for this issue, please also share a link to it in your email so support can reference what’s been discussed here.
On macOS:
- Open the djay Pro app on your Mac.
- In the top left corner of your screen, click on the portion of the menu bar that says “djay Pro”.
- In the drop-down menu, click on the button that says “Provide djay Pro Feedback”.
- Fill out the submission form that will pop up in your default browser and title your email "ATTN: SUPPORT – “The Title of your Community Topic” in the provided subject line.
- If you’ve already created a Community Topic for this issue, please also share a link to it in your email so support can reference what’s been discussed here.
I hope that helps. Thanks!
