Some images missing in Video Mode->Visualizer (iOS)

tfmeier · December 30, 2025, 5:04am

I’m running the latest version of Djay Pro on my iPad Air 3rd Gen.

In video mode some images don’t appear. It looks like only images videos taken on the iPad appear.

Checked the app settings; djay has full access to the photos app and the missing photos appear in the camera roll but not in djay.

Missing images are small jpg. I’m on Android and use the iPad for Djay only. Anything I’m missing out? How do I make images/videos available to djay? In fact I’d like to keep them on an external HDD

STU-C · December 30, 2025, 3:31pm

I’m not a video user, when you say ‘images’, do you mean album art?

Slak_Jaw · December 30, 2025, 4:38pm

Hi @tfmeier, sorry to hear you’re experiencing this issue. When creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency. Thanks!

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version (ex. 2.7):

Please confirm if you are talking about this section in djay:

I tested this on my iPad with some images downloaded from the internet and could not reproduce the problem.
Could you please share some screenshots or a short video of the issue?
Could you also upload some of the photos you’re having issues with here so I can test them on my setup? Thanks!

tfmeier · January 1, 2026, 10:27am

I’m referring to the visualisation section where you can select built-in visualizers, videos and images. As you can see from the two attachments there are photos in the Photos app (sitting down and the red car) that are not shown in Djay. The iPad shows full access to the photos app in the iPad settings so I’m not sure why these dont show. I’m using this part of the app as it allows me to apply filters on these images/videos.

The images not shown are .jpg (uploaded from the Files app to the camera roll). Didn’t find anything on the user manual

STU-C · January 1, 2026, 11:50am

Have a go at changing the file format of those images, there are a few different variations of JPEG images and it might be that the one those have been formatted in are not compatible.

It might be worth converting to the Apple/iOS standard file.

Slak_Jaw · January 1, 2026, 9:51pm

Thanks for the additional info and screenshots @tfmeier. Can you please upload the file for the red car here so I can try it on my iOS device?

tfmeier · January 2, 2026, 12:07am

Here it is. While the dimensions are not ideal I would still expect it to show or give me some indication why it doesn’t load.

Slak_Jaw · January 2, 2026, 2:37pm

Thanks for the photo @tfmeier. I am able to reproduce this issue on my iOS device. I have passed this onto our engineering team for further review next week. I’ll report back when I have news. Thanks!

Slak_Jaw · January 8, 2026, 1:38pm

Hi again @tfmeier, sorry for the delayed reply. These tabs show different kinds of content from the Photos app, which are mutually exclusive.

Second tab: Videos
Third tab: Live Photos (note these are not normal photos). Take and edit Live Photos - Apple Support

Basically, normal photos are not supported in the Visualizer section - only Videos and Live Photos are supported.

Regular Photos are supported in the Image Overlay section.

I hope that helps to clarify your observations and experience.