Songs greyed out / Track not available / The track cannot be played (djay iOS)

[Slak_Jaw]

Hi @ed-dj, I merged your topic with an existing one. Thanks for sharing. I have already forwarded this to the engineering team for further review.

[LaidbackFred]

That actually was the case for me once.
Deleting, then re installing

[Dysfunk_DJ]

I’ve had to do that several times on iOS iPhone and iPad. I did have all my music in iCloud but several times library was corrupted, loads of tracks greyed out. I have locally stored on iPhone and iPad now. Had to reinstall couple of playlists and delete and add the odd songs. If it keeps on happening it will be an issue. One thing for sure is djs take pride in their libraries.

[Slak_Jaw]

Hello everyone. We believe the issues you are each experiencing are likely not directly related because you’re not all using the same music source or storing them in the same location. So, to better help us address each issue individually, can you please submit an official support ticket to support@algoriddim.com? You can also submit this direct from the djay app via Settings>Contact Support near the bottom of the page. Thanks!