Sound distortion when using Mixtour

I’ve just purchased a Reloop Mixtour to replace a Denon system. DJay Pro AI causes significant distortion especially on the bass frequency, sounding like a blown speaker. Playback directly from Tidal is fine (if a little loud), playback on DJay Pro 2 is also OK.

Any thoughts on what’s happening here? No issues with the Denon set-up previously.

Many thanks.

Hi @artvoid,

Could you please give us some further information:

  • What Mac are you using?
  • What macOS are you currently running?
  • What version of djay PRO AI are you using?
  • MacBook Pro (Retina, 15-inch, Mid 2015)

  • 2.8 GHz Quad-Core Intel Core i7

  • 16 GB 1600 MHz DDR3

  • Intel Iris Pro 1536 MB

  • macOS Big Sur 11.2.3

  • DJay AI 3.0.8

Is anyone going to reply? Thanks

Hi @artvoid,

We haven’t been able to reproduce this issue you’re experiencing on the Reloop Mixtour.

We’d like to follow up on this issue via email. We are going to reach out to you.

If any other user experience audio distortion on djay PRO AI on Mac when connected to the Reloop Mixtour, please feel free to comment on this thread. :arrow_heading_down: