Sound keeps popping on my wedding playlist

The sound keeps popping, I’m using djpro, I’ve tried it on other speakers and it’s still the same so not a speaker problem, does anyone have any suggestions? This is important because it’s for my wedding! Many thanks

Hey there,

thank you for your post and we are sorry to hear about your issue.
Can you give us some further information about your setup, are you using an external device besides djay Pro?

Cheers,Lukas E.

Thank you for the follow up Noel,

can you tell me which device and harware specs you are working with?

Cheers,Lukas E.

I see, are you using an external controller besides your computer?

Cheers,Lukas E.

No, all the music is on my laptop, there’s no external hard drive, I know it’s the djpro because I’ve played the tracks on Windows media player and they sound fine?

I’m using a lenovo laptop ( this one)…

Are all the specs on the item description? I’m not super tech heavy to be honest!

No, all that’s happening is I’m plugging my laptop straight into my hifi amplifier, I’ve tried different speakers and different amplifiers to isolate each thing but it’s the same on all, is there any way to download it again with a code for example? O failing that a refund?