Subscribed to Pro features, but apps keep on asking to subscribe. HELP?!

I downloaded the app and subscribed (and paid…) for the pro features. When connection my pioneer controller, the app tells me I need the Pro subscription. Then again, I click on ‘start subscription’ log in with my appleid and then it starts over again.
Is this a common problem and do you please have a solution?
Working on my macbook pro…