So i’m about as loyal as they come when it relates to your software. Been using it since I started Mixing around 4 years ago because of ease of use, ability to DJ controller-less when needed, and access to Spotify.
With that in mind… you are making it more and more difficult to not move to the Serato or Rekordbox platforms, and not for the reason you would expect. It has little to do with interface, control, pro level features, software instability or typical reasons… it is as simple as you are falling behind the curve in hardware support.
The DDJ-SR (Pioneers self proclaimed highest selling controller… ever) finally got a much needed update… over 6 months ago and everyone is still waiting for native midi support. You may say, “but hey they support the SX2, and it has what you get in the SR2 and more!!”… ahhh valid point, except for… there is now an SX3 that has all the functionality of the SZ in the SX platform footprint, at the same price point as the SX2 (after reading that spec sheet I would have signed away my first born and given up Chipotle for life).
Now I understand your focus is continuing to corner the market on mobile platforms. However to neglect what will undoubtedly become the top 2 professional level controllers from pioneer for the next 3-5 years is not exactly what I would consider a good business move.
Take that, and the possibility of other streaming services (like idk… youtube music) potentially being positioned to enter the DJ space, and you risk loosing huge market share. This being in an industry you have grabbed a foothold in based on exclusive access to arguably the best music streaming platform in existence in Spotify… and I question if you really care about the pro level platform or if you did it because your market analysts said that you should at least offer it even if you had not intention of supporting it.
I look forward to hearing a non generic answer like “we are working on it” as to what real world timelines are for these controllers, or i’ll start investing my time in converting my library to Rekordbox or Serato and rebuilding Spotify playlists in Pulselocker (which will even let me save playlists locally for offline mixing… I know you are limited by licensing… but still). Since both of those platforms offer more features (flip, pitch n time, DVS support), significantly lower latency for jogs and hotcues, and overall higher software stability there is a real chance that if support does not come soon that I wont be the only one looking to other options.
I would prefer to continue to carry the DJay Pro flag for you into battle, but if you don’t have my, or any of your other users backs when it comes to top level, industry leading hardware support… I may need to change allegiances to someone who will.