Sync/Tempo Glitch

Bug Reports
1

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model (e.g. 2020 iPad Air 4th Gen): MACBOOK PRO 13’ 2020
  • Version of operating system (e.g. macOS 14.4.1): MACOS 14.7
  • Version of djay (e.g. 5.1.2): 5.25
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro): NO HARDWARE

Summary of the issue:
Left turntable glitches/distorts when changing tempo

How to reproduce the issue:
Video included.
video

3

Hi @Buddha_Stretch, Thanks for the information and especially the video. This is very helpful. I have forwarded this to the engineering team to see if they can reproduce the issue and offer any suggestions. I’ll report back here when I have news.

In the meantime,

  1. Does this only happen with this specific song or with all songs in your local music library?
  2. What is the file format of the song?
  3. Is the song stored on you internal Mac drive or on an external drive?
  4. Can you please upload this song to your Google Drive/Dropbox, enable sharing permissions, then share a link to the song with me in a DM? Thanks!
5

Glitch Video 2

6

Thanks for the additional info and video @Buddha_Stretch. There is no need to YELL though. I have passed this onto engineering for further review.

8

This is STILL happening!..and the search isn’t working correctly now either!

https://www.dropbox.com/scl/fi/anmv9cu1fx7hq92zd2afc/IMG_4919.MOV?rlkey=h8d654tav59y5swir5elpajua&st=vgagpnjl&dl=0

SEARCH-i did a playlist search! Whiskey Tango Foxtrot??

https://www.dropbox.com/scl/fi/3lj3t67vmc44rejhzm6cb/IMG_4942.MOV?rlkey=y8iv5ajb534b2cuvuxxlvrurx&st=m5wgud6r&dl=0

9

Thanks for the additional video @Buddha_Stretch, I’ve forward it to engineering as well. They are still working on this. In the meantime, please try disabling Keylock.

Regarding the search issue, can you please create a new topic for this so we can track it separately? Can you please also confirm if you have internet access or not when the search is not working? Also, in addition to Local Music, are you using Apple Music Streaming? Thanks!

10

Search was with Wifi, appears to be working again with or without…strange! Local music only, if it happens again, i’ll make a separate post thanks

11

Strange. Thanks for confirming. Glad it seems to have resolved itself.

13

Hi again @Buddha_Stretch, engineering is asking if it happens always (reproducible right after launch), or only after a certain amount of time running djay?

1 Like
15

It’s reproduceable right after launch

16

Thanks for the follow up @Buddha_Stretch

17

Been over a month…??? Why does it say this topic was solved?

18

I believe you marked it as solved above. Can you please clarify what specifically was solved and what issues still exist? Also, are you using the latest 5.2.9 release of djay?

20

The Search feature problem was solved, not the glitch from the video! Updating to 5.2.9 now

21

Ok after update, problem finally solved thanks

23

Excellent! Thanks for confirming @Buddha_Stretch. You’re welcome!

25

Aaaaaannnnd! we’re back!Problem started right back up today glitch returns

27

Strange. Can you think of anything that changed between last night and today?

In the meantime, can you confirm if turning Key Lock OFF eliminates the distortion sound?

28

Today was the first time using the app, nothings changed since.Can’t confirm Key Lock part

29

Sorry, I’m a bit confused. Last night you said updating to 5.2.9 solved this issue. Then it returned today. Is this the case or not? Please clarify. Thanks.

Also, when you say

does this mean that turning Key Lock OFF does not remove the audio glitch?