The new djay pro 5.0 update keeps crashing.

Bug Reports
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Hi @henry_davis @brunolima @soundshaper,

I’m sorry to hear that you all have been having issues with the new update.

So that I can better assist you, could you please answer the following questions?

  1. What Mac make/model/year are you using?
  2. What is the exact version number of macOS that you are running?
  3. Is this right-click crash easily reproducible? If so, please list the steps leading to this outcome so we can try to reproduce the issue.

Looking forward to hearing back from you all. Have a nice day!

10

Hi @Five-0,

Thanks for sharing your recent findings since the update. We’re sorry to hear that you’ve been encountering these issues, though!

Could you please create a new topic/thread describing your issue so that we can make sure your problem does not improperly get lumped into this thread, specifically regarding new crashes?

Thanks so much!

1 Like
11

Hi @Buddha_Stretch,

We appreciate you sharing this screenshot with us, and we want to know more about this issue.

Could you also please create a new topic/thread describing your issue so that we can make sure your problem does not improperly get lumped into this thread, specifically regarding new crashes?

Looking forward to your reply!

12

Hi Nathaniel.
I understand that launching new features also brings new problems. a present support that listens to us and fixes it immediately is what makes us continue to use the app. thank you for your support.

  1. Macbook Air 11 (Mid 2012) Core i5 1,7GHz
  2. macOS Catalina 10.15.7
  3. Yes, it’s very easy. Just click the right button and the app closes. I’ll make a video.

BR,

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the video: https://drive.google.com/file/d/1nHOTvbzkHeQwL59LNmS-eE_7VpD_9mnz/view?pli=1

15

Same here. macOS Catalina. As soon as you right click on the mouse for anything it kills the program.

I thought something like this would happen so I installed 5.0 on another laptop thinking my DjayproAI would be safe.

Well, my DJ computer was on wifi and Apple upgraded it anyway.

Is there anyway to go back to the older software? I looked on my App store purchases and ironically my djay pro 2 is there for download BUT my 08/2022 DjProAI download is not.

To top it off, my Neuromix hasn’t worked since I got the PRO AI in 08/2022.

If someone has an “installer” or a zip for the older DJPROAI 4 series. I’d like to talk.

@djerniefromjersey YouTube
justaskernie@gmail.com
813-598-2902 US Tampa Florida

16

Guys download the latest update 5.1, No more crashes on Catalina. Any way, Big Thumbs Up for team for this very quick update!

2 Likes
17

Hi Nathaniel,
You and your team were incredible! The 5.1 update resolved it and now the app is working perfectly again and on time for the party I’m having today Friday.
Thank you all so much for your incredible support!!! :clap:t3::clap:t3::clap:t3::clap:t3:

1 Like
18

That’s so cool man. Now you can rock your party.

1 Like
19

Hello everyone, in case you missed it, 5.0.1 has been released for iOS and macOS:

  • Improved VoiceOver accessibility
  • Improved beat jump and loop behavior when beat grid contains tempo changes
  • Improved sync behavior when ending a scratch
  • Fixed beat grid edits not being applied to same song on other deck
  • Fixed missing pitch fader UI feedback when using MIDI pickup mode (iOS only)
  • Fixed stability issues on macOS 10.15
  • Bugfixes and improvements
1 Like
21

Hey Bruno ,

Since you guys are in the giving mood, can we get the old bigger cue markers?

The new ones are pretty small…

Thanks
djerniefromjersey

1 Like
22

Damn, wrong person! Meant to send to slak jaw!

2 Likes
23

Hey Slak_Jaw

Since you guys are in the giving mood, can we get the old bigger cue markers?

The new ones are pretty small…

Thanks
djerniefromjersey

24

Hey,

I have uninstalled and re - downloaded several times with the same error message as your screenshot. Any help would be appreciated.

1 Like
25

Same here just encountered same issue about to go live on air and wont open for love nor money just crashes

Mac mini M2
Sonoma 14.3

26

You have to update your laptop to the latest software otherwise the upgrade won’t work. That’s what happened for me, hope this helps

27

Ok so i am using dj pro version 5.0.3 and a macbook pro that is a 13 inch M1 2020 running Sonoma 14.0.
I have all the music downloaded.

I keep getting random freezes during songs. The really scary part is that it was during drag performances of 22 different queens, all of them giving their all and the were getting progressively more annoyed with me the DJ.

Please suggest a fix. I dont want to get beat up by a squad a fabulous queens. Please help!!!

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“Freezing the music on 22 queens would be a scary scenario,” :sweat_smile:

When the song freezes, are you able to press play and it starts again or do you have to shut down the app and re start?
Are you using a controller or just the app within your MBP?