TIDAL Intermittent Subscription Popup Message

Questions
1

Hi there,
I am meeting problem with the Tidal Stems, I have the DJ option with TIDAL.
I receive sometime the asking message for the TIDAL DJ subscription. Most of the time it works.

I am using OS Monterey

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):

Summary of the issue:

How to reproduce the issue:

2

Hi @VenetianDJ, when creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency.

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):

  1. Please log out of TIDAL from within djay then close the djay app.
  2. Also, log out of all TIDAL apps and web browsers on all of your devices.
  3. Reboot your Mac, open djay and only log into TIDAL within djay.
  4. Let me know if the issue persists after performing this procedure. Thanks!
4

I tried, look it works now. But I have other big concern with the new version. 2 crashes and lot of problem when using the stems

5

Thanks for the update @VenetianDJ. I saw your post in the other topic. As requested there, please submit a formal support request so the engineering team can review your crash reports. Thanks!