TIDAL Intermittent Subscription Popup Message

Hi there,
I am meeting problem with the Tidal Stems, I have the DJ option with TIDAL.
I receive sometime the asking message for the TIDAL DJ subscription. Most of the time it works.

I am using OS Monterey

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):

Summary of the issue:

How to reproduce the issue:

Hi @VenetianDJ, when creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency.

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):

  1. Please log out of TIDAL from within djay then close the djay app.
  2. Also, log out of all TIDAL apps and web browsers on all of your devices.
  3. Reboot your Mac, open djay and only log into TIDAL within djay.
  4. Let me know if the issue persists after performing this procedure. Thanks!
1 Like

I tried, look it works now. But I have other big concern with the new version. 2 crashes and lot of problem when using the stems

Thanks for the update @VenetianDJ. I saw your post in the other topic. As requested there, please submit a formal support request so the engineering team can review your crash reports. Thanks!

1 Like

sorry but I still have the problem when using the stem with TIDAL, still not trustable functionality. I follow your instruction but still having the bug. It works few time then not, work back again then not, really unstable

Hi @VenetianDJ, can you please clarify the issue that you are experiencing?

  1. Is it this?
  1. Or is it this?

Sure, appears the pop-up asking me to subscribe the TIDAL DJ option to use the stem separation. Sometime it works, often not.
I follow your instructions but still occurring the same bug.

Thanks for clarifying @VenetianDJ. Can you please share a screenshot of the pop-up message so I can forward this to the engineering team for further review? Also, are you running djay 5.1.6 or 5.1.7? Thanks!

I am using 5.1.6

Hi @VenetianDJ, thanks for the additional info and screenshots. I’ve sent this to the engineering team to see if they can replicate the issue and offer and suggestions. Thanks!

Hi @VenetianDJ, I spoke with engineering and they have a follow up question for you:

When you start seeing this alert for the first time, does it then happen for every TIDAL track you load afterwards?