Got a new iPad and trying to log in into Tidal but it keeps giving me the following error in Djay:
“Error Something went wrong. Please try again. If the error persist, contact customer support”. I saw that a few folks had a similar issue but that was in Jan of 2024. I tried everything from reinstalling the app the device, etc. What else can I do?
I just started getting this same issue
I have a macbook and IOS. Both have issues with login into Tidal now. I get the error:
"Something went wrong. Please try again. If the error persists, contact customer support."
On my phone it worked, but then I tried to logout tidal and now I have the same issue on my phone.
So if you read this, don’t logout your tidal from the Djay App, something is probably going wrong at Tidal
2 posts were split to a new topic: Issue with trial
Hello everyone
We’ve forwarded the details to TIDAL for further investigation. Based on what we’ve seen, this issue is not specific to djay but is also affecting TIDAL integrations in other apps as well. Please note that all other streaming integrations in djay remain fully functional.
We’re actively monitoring the situation and will keep you informed as soon as we receive any updates.
We apologize for the inconvenience and sincerely appreciate your patience and understanding. If you have any further questions in the mean time, feel free to reach out at any time. Thanks!
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Hello again everyone, we just received news from Tidal that this issue should now be resolved. Please retest and let me know. Thanks!
It’s been working today, soon after your reply. However it seems a little slow on loading, and I’ve noticed a few songs failed to completely load. I’ll keep an eye on this as songs come to an early sudden stop
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Thanks for the info @Poxicator
This evening, in a live gig, I experienced issues. Some tracks just wouldn’t load from Tidal. A couple of tracks I noticed weren’t a full tracks - it showed gaps. And a track I’ve often played decided to stop abruptly!
It’s definitely not right! I’ve tried on 2 different consoles, this is happening too much.
Hi @Poxicator, sorry for the delayed reply. I was away on vacation. There was a known issue on Tidal’s side of things that should have been resolved. Are you still experiencing this issue?
