TIDAL "Session does not have streaming privileges" (Windows)

Questions
1

I been getting this message a few times these last few days(Could not load track) . Is there any reason im been getting this message?
Thanks

20240422_162607
20240422_1626071920×2560 257 KB

2

Hi @illya_kroon, what streaming service are you using? If it’s TIDAL, please note that the new TIDAL DJ Extension subscription is now required to use it with DJ software.

4

Hi@Slak_Jaw Yes, I have Tidal subscription with the Dj. Extention. I have had this a few times these last few days.

5

Thanks @illya_kroon. Please share the full details about your setup so I can forward this to the engineering team to see if they can reproduce the issue:

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):
6

Hi @illya_kroon, I’m following up on my post from 9 days ago. If you are still experiencing this issue, can you please share the full details about your setup so I can forward this to the engineering team to see if they can reproduce the issue:

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):