Tidal Streaming Error

[Jorgemateo]

I keep getting the error - check Tidal subscription when trying to load any song on to DJay Pro Ai on iPad

[Lukas_E]

Hi,

We are sorry to hear about the issue you are facing. Could you send us a screenshot of the error being displayed and your djay and device specifications?

Also have you tried matching your TIDAL subscription type to the djay Tidal streaming quality? Could you please check which subscription quality you have selected for your TIDAL subscription? There are several options available .

MAC:

Then, please check what quality setting you have selected in djay Pro 2. To do this, open djay Pro 2, press CMD+"," and go to Library. There you will find the option to adjust your streaming quality.

iOS:

Then, please check what quality setting you have selected in djay for iOS. To do this, open djay and tap the djay logo, then tap on the gear icon. There you will find the Library menu, where you’ll be able to adjust your streaming quality.

Please let me know if the issue persists. Or if you have any other questions, please don’t hesitate to contact us again.