Too many bugs to use professionally here are a few:

[lorenmiller]

So Djay Pro AI has crashed or USB glitch in every gig for the last month, I’ll provide the full report at the bottom but here is what is happening:

1. When loading a song on another deck the current song slows down…happens occasionally but annoying

2. Every song sounds really high like a chipmunk, has happened twice, restart MBP and Rane one fixes it, but annoying and embarrassing.

3. The dreaded USB glitch. worst case audio dies after 2-3hrs of mixing, best case you get light blue hot cues, if you see this you are screwed and should prepare your 1 min mic rant while you restart everything…very annoying and really embarrassing.

4. straight up crash, has happened 3x in the last month during gigs. I can’t deal with this any more. DJAY has been really stable for me for the last 6 yrs so it is with a heavy heart that I move on to Serato.

5. Just to head this off at the pass: 16" MBP - 2.4 GHz 8-Core Intel Core i9 - 32 GB 2667 MHz DDR4 - Intel UHD Graphics 630 1536 MB. Has happened on Catalina, updated to Big Sur same thing, updated to Monterey on Thursday and still crashed last night.

Love, Love, Love the product but just can’t put my livelihood at stake and gigging with the anxiety that you know a crash is coming sucks.

---

Translated Report (Full Report Below)

Process: djay Pro AI [11408]
Path: /Applications/djay Pro AI.app/Contents/MacOS/djay Pro AI
Identifier: com.algoriddim.djay-iphone-free
Version: 3.1.7 (44239)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2021-10-29 21:14:53.2332 -0400
OS Version: macOS 12.0.1 (21A559)
Report Version: 12
Bridge OS Version: 6.0 (19P548)
Anonymous UUID: F3144EF4-E3B2-CF4D-C281-630F5DD36D5E

Sleep/Wake UUID: 13657BC1-30AC-4411-8CBB-032E9FB48E4E

Time Awake Since Boot: 170000 seconds
Time Since Wake: 25723 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4
Terminating Process: exc handler [11408]

Application Specific Information:
Crashing on exception: -[__NSCFTimer resetPlatterPosition:]: unrecognized selector sent to instance 0x6000077baa00
320654492] (djay Pro AI):* SLSGetNextEventRecordInternal: loc (1415.7, 573.0) conn 0xa8643 MouseMoved win 0x748 (click 1)

Application Specific Backtrace 0:
0 CoreFoundation 0x00007ff805555e5b __exceptionPreprocess + 242
1 libobjc.A.dylib 0x00007ff8052b6b9d objc_exception_throw + 48
2 CoreFoundation 0x00007ff8055daa2b -[NSObject(NSObject) __retain_OA] + 0
3 CoreFoundation 0x00007ff8054bcd09 forwarding + 1406
4 CoreFoundation 0x00007ff8054bc6f8 _CF_forwarding_prep_0 + 120
5 djay Pro AI 0x000000010a074d02 _ZN9grpc_core9XdsClient12ChannelState13RetryableCallINS1_12LrsCallStateEE18OnRetryTimerLockedEPvP10grpc_error + 1790698
6 Foundation 0x00007ff806314cfa NSKeyValueNotifyObserver + 306
7 Foundation 0x00007ff8063d8c15 NSKeyValueDidChange + 412
8 Foundation 0x00007ff8064814be NSKeyValueDidChangeWithPerThreadPendingNotifications + 146
9 djay Pro AI 0x000000010a0be4dd _ZN9grpc_core9XdsClient12ChannelState13RetryableCallIN

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AppKit 0x7ff80828218e -[NSApplication _crashOnException:] + 313
1 AppKit 0x7ff808281ebf -[NSApplication reportException:] + 731
2 djay Pro AI 0x109c663f0 0x109731000 + 5460976
3 AppKit 0x7ff80832b9ab uncaughtErrorProc + 145
4 CoreFoundation 0x7ff8055d450e __handleUncaughtException + 716
5 libobjc.A.dylib 0x7ff8052be503 _objc_terminate() + 90
6 djay Pro AI 0x109c66154 0x109731000 + 5460308
7 libc++abi.dylib 0x7ff8053cf4d7 std::__terminate(void (*)()) + 8
8 libc++abi.dylib 0x7ff8053cf488 std::terminate() + 56
9 libdispatch.dylib 0x7ff80525ccdd _dispatch_client_callout + 28
10 libdispatch.dylib 0x7ff8052695d8 _dispatch_main_queue_callback_4CF + 951
11 CoreFoundation 0x7ff8055185d9 CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE + 9
12 CoreFoundation 0x7ff8054d96ae __CFRunLoopRun + 2752
13 CoreFoundation 0x7ff8054d852d CFRunLoopRunSpecific + 563
14 HIToolbox 0x7ff80e0f63e1 RunCurrentEventLoopInMode + 292
15 HIToolbox 0x7ff80e0f6137 ReceiveNextEventCommon + 587
16 HIToolbox 0x7ff80e0f5ed5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
17 AppKit 0x7ff807f038f0 _DPSNextEvent + 886
18 AppKit 0x7ff807f01f5c -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1411
19 AppKit 0x7ff807ef4359 -[NSApplication run] + 586
20 AppKit 0x7ff807ec81f8 NSApplicationMain + 816
21 dyld 0x10b9c74fe start + 462

Thread 1:: com.google.firebase.crashlytics.MachExceptionServer
0 libsystem_kernel.dylib 0x7ff8053d9876 write + 10
1 djay Pro AI 0x109c6d0ea 0x109731000 + 5488874
2 djay Pro AI 0x109c6f163 0x109731000 + 5497187
3 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
4 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 2:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x7ff8053d6aba mach_msg_trap + 10
1 libsystem_kernel.dylib 0x7ff8053d6e2b mach_msg + 59
2 CoreFoundation 0x7ff8054daa42 __CFRunLoopServiceMachPort + 319
3 CoreFoundation 0x7ff8054d911b __CFRunLoopRun + 1325
4 CoreFoundation 0x7ff8054d852d CFRunLoopRunSpecific + 563
5 AppKit 0x7ff808071cec _NSEventThread + 132
6 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 3:: CVDisplayLink
0 Foundation 0x7ff80630e269 -[NSConcreteMutableData dealloc] + 26
1 djay Pro AI 0x1098d1035 0x109731000 + 1703989
2 ARGLKit 0x10b18a563 __38-[ARUIRenderer threadSafeDrawCallback]_block_invoke_2 + 1411
3 ARGLKit 0x10b19e3bd -[ARUIFrameRenderingSetup renderOnRenderTarget:backgroundColor:clearColor:clearDepth:clearDepthValue:block:] + 173
4 ARGLKit 0x10b18970f -[ARUIRenderer threadSafeDrawCallback] + 1512
5 ARGLKit 0x10b180724 -[ARMacMetalView threadSafeDrawCallback] + 48
6 ARGLKit 0x10b172e8a -[ARMacMetalViewController onDisplayLink] + 61
7 ARGLKit 0x10b1621bc -[ARMTDisplayLinkManager onDisplayLink] + 48
8 ARGLKit 0x10b16209d DisplayLinkManagerCallback + 34
9 CoreVideo 0x7ff80cc4355a CVDisplayLink::performIO(CVTimeStamp*) + 302
10 CoreVideo 0x7ff80cc427ed CVDisplayLink::runIOThread() + 675
11 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
12 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 4:
0 libsystem_kernel.dylib 0x7ff8053d6aba mach_msg_trap + 10
1 libsystem_kernel.dylib 0x7ff8053d6e2b mach_msg + 59
2 CoreMIDI 0x7ff81bf4c3ca XServerMachPort::ReceiveMessage(int&, void*, int&) + 94
3 CoreMIDI 0x7ff81bf7c991 MIDIProcess::MIDIInPortThread::Run() + 105
4 CoreMIDI 0x7ff81bf631a0 XThread::RunHelper(void*) + 10
5 CoreMIDI 0x7ff81bf643f3 CAPThread::Entry(CAPThread*) + 77
6 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 5:: AMCP Logging Spool
0 libsystem_kernel.dylib 0x7ff8053d6af6 semaphore_wait_trap + 10
1 caulk 0x7ff80de861c0 caulk::mach::semaphore::wait_or_error() + 16
2 caulk 0x7ff80de6d08a caulk::concurrent::details::worker_thread::run() + 36
3 caulk 0x7ff80de6cd4e void* caulk::thread_proxy<std::__1::tuple<caulk::attributes, void (caulk::concurrent::details::worker_thread::)(), std::__1::tuplecaulk::concurrent::details::worker_thread* > >(void) + 41
4 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
5 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 6:: ARAudioThreadManager
0 libsystem_kernel.dylib 0x7ff8053d9506 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff805413abf _pthread_cond_wait + 1278
2 Foundation 0x7ff80631a2a6 -[NSCondition waitUntilDate:] + 144
3 Foundation 0x7ff80631c6f3 -[NSConditionLock lockWhenCondition:beforeDate:] + 91
4 djay Pro AI 0x10a2089c7 0x109731000 + 11368903
5 Foundation 0x7ff8063393c9 NSThread__start + 1025
6 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 7:: ARAudioThreadManager
0 libsystem_kernel.dylib 0x7ff8053d9506 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff805413abf _pthread_cond_wait + 1278
2 Foundation 0x7ff80631a2a6 -[NSCondition waitUntilDate:] + 144
3 Foundation 0x7ff80631c6f3 -[NSConditionLock lockWhenCondition:beforeDate:] + 91
4 djay Pro AI 0x10a2089c7 0x109731000 + 11368903
5 Foundation 0x7ff8063393c9 NSThread__start + 1025
6 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 8:: ARAudioThreadManager
0 libsystem_kernel.dylib 0x7ff8053d9506 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff805413abf _pthread_cond_wait + 1278
2 Foundation 0x7ff80631a2a6 -[NSCondition waitUntilDate:] + 144
3 Foundation 0x7ff80631c6f3 -[NSConditionLock lockWhenCondition:beforeDate:] + 91
4 djay Pro AI 0x10a2089c7 0x109731000 + 11368903
5 Foundation 0x7ff8063393c9 NSThread__start + 1025
6 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 9:: ARAudioThreadManager
0 libsystem_kernel.dylib 0x7ff8053d9506 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff805413abf _pthread_cond_wait + 1278
2 Foundation 0x7ff80631a2a6 -[NSCondition waitUntilDate:] + 144
3 Foundation 0x7ff80631c6f3 -[NSConditionLock lockWhenCondition:beforeDate:] + 91
4 djay Pro AI 0x10a2089c7 0x109731000 + 11368903
5 Foundation 0x7ff8063393c9 NSThread__start + 1025
6 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 10:: ARAudioThreadManager
0 libsystem_kernel.dylib 0x7ff8053d9506 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff805413abf _pthread_cond_wait + 1278
2 Foundation 0x7ff80631a2a6 -[NSCondition waitUntilDate:] + 144
3 Foundation 0x7ff80631c6f3 -[NSConditionLock lockWhenCondition:beforeDate:] + 91
4 djay Pro AI 0x10a2089c7 0x109731000 + 11368903
5 Foundation 0x7ff8063393c9 NSThread__start + 1025
6 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 11:: CVDisplayLink
0 libsystem_kernel.dylib 0x7ff8053d9506 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff805413abf _pthread_cond_wait + 1278
2 CoreVideo 0x7ff80cc433aa CVDisplayLink::waitUntil(unsigned long long) + 340
3 CoreVideo 0x7ff80cc42760 CVDisplayLink::runIOThread() + 534
4 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
5 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 12:: ARTimePitchDirect
0 libsystem_kernel.dylib 0x7ff8053d9506 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff805413abf _pthread_cond_wait + 1278
2 Foundation 0x7ff80631a2a6 -[NSCondition waitUntilDate:] + 144
3 Foundation 0x7ff80631c6f3 -[NSConditionLock lockWhenCondition:beforeDate:] + 91
4 djay Pro AI 0x10a1410b6 0x109731000 + 10551478
5 Foundation 0x7ff8063393c9 NSThread__start + 1025
6 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 13:: ARTimePitchDirect
0 libsystem_kernel.dylib 0x7ff8053d9506 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff805413abf _pthread_cond_wait + 1278
2 Foundation 0x7ff80631a2a6 -[NSCondition waitUntilDate:] + 144
3 Foundation 0x7ff80631c6f3 -[NSConditionLock lockWhenCondition:beforeDate:] + 91
4 djay Pro AI 0x10a1410b6 0x109731000 + 10551478
5 Foundation 0x7ff8063393c9 NSThread__start + 1025
6 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 14:: com.apple.audio.IOThread.client
0 libsystem_kernel.dylib 0x7ff8053d6aba mach_msg_trap + 10
1 libsystem_kernel.dylib 0x7ff8053d6e2b mach_msg + 59
2 CoreAudio 0x7ff807058f27 HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, bool, unsigned int) + 111
3 CoreAudio 0x7ff806ee7d17 HALC_ProxyIOContext::IOWorkLoop() + 3937
4 CoreAudio 0x7ff806ee67d9 invocation function for block in HALC_ProxyIOContext::HALC_ProxyIOContext(unsigned int, unsigned int) + 63
5 CoreAudio 0x7ff8070aeb54 HALB_IOThread::Entry(void*) + 72
6 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 15:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x7ff8053d6aba mach_msg_trap + 10
1 libsystem_kernel.dylib 0x7ff8053d6e2b mach_msg + 59
2 CoreFoundation 0x7ff8054daa42 __CFRunLoopServiceMachPort + 319
3 CoreFoundation 0x7ff8054d911b __CFRunLoopRun + 1325
4 CoreFoundation 0x7ff8054d852d CFRunLoopRunSpecific + 563
5 CFNetwork 0x7ff80a0c69a6 0x7ff809e78000 + 2419110
6 Foundation 0x7ff8063393c9 NSThread__start + 1025
7 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
8 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 16:
0 libsystem_kernel.dylib 0x7ff8053d9506 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff805413a89 _pthread_cond_wait + 1224
2 libc++.1.dylib 0x7ff805372ec2 std::__1::condition_variable::wait(std::__1::unique_lockstd::__1::mutex&) + 18
3 djay Pro AI 0x109a3f99b 0x109731000 + 3205531
4 djay Pro AI 0x109a41e9e 0x109731000 + 3215006
5 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 17:: BPSDK 4
0 libsystem_kernel.dylib 0x7ff8053d93da __semwait_signal + 10
1 libsystem_c.dylib 0x7ff8052ee8a9 nanosleep + 196
2 libsystem_c.dylib 0x7ff8052ee7df usleep + 53
3 djay Pro AI 0x109a3333c 0x109731000 + 3154748
4 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
5 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 18:: PlayEvents
0 libsystem_kernel.dylib 0x7ff8053d93da __semwait_signal + 10
1 libsystem_c.dylib 0x7ff8052ee8a9 nanosleep + 196
2 libsystem_c.dylib 0x7ff8052ee7df usleep + 53
3 djay Pro AI 0x109a0b426 0x109731000 + 2991142
4 djay Pro AI 0x109a0a84e 0x109731000 + 2988110
5 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 19:: Analytics
0 libsystem_kernel.dylib 0x7ff8053d93da __semwait_signal + 10
1 libsystem_c.dylib 0x7ff8052ee8a9 nanosleep + 196
2 libsystem_c.dylib 0x7ff8052ee7df usleep + 53
3 djay Pro AI 0x1099eb26a 0x109731000 + 2859626
4 djay Pro AI 0x109a0a84e 0x109731000 + 2988110
5 libsystem_pthread.dylib 0x7ff805413514 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff80540f02f thread_start + 15

Thread 20:
0 libsystem_pthread.dylib 0x7ff80540f00c start_wqthread + 0

Thread 21:
0 libsystem_pthread.dylib 0x7ff80540f00c start_wqthread + 0

Thread 22:: Dispatch queue: com.apple.CFNetwork.Connection
0 libobjc.A.dylib 0x7ff8052b8a3e objc_opt_class + 24
1 libsystem_trace.dylib 0x7ff805189de8 _os_log_fmt_flatten_object + 909
2 libsystem_trace.dylib 0x7ff805187219 _os_log_impl_flatten_and_send + 2111
3 libsystem_trace.dylib 0x7ff80518ce78 os_log_pack_send + 53
4 libnetwork.dylib 0x7ff8095fb3b6 nw_endpoint_handler_cancel + 758
5 libnetwork.dylib 0x7ff809605d7d __nw_connection_cancel_inner_block_invoke + 1165
6 libnetwork.dylib 0x7ff8096055e7 nw_connection_cancel + 247
7 CFNetwork 0x7ff809fb1404 0x7ff809e78000 + 1283076
8 CFNetwork 0x7ff809ee14ef 0x7ff809e78000 + 431343
9 CFNetwork 0x7ff809f91825 0x7ff809e78000 + 1153061
10 libdispatch.dylib 0x7ff80525bad8 _dispatch_call_block_and_release + 12
11 libdispatch.dylib 0x7ff80525ccc9 _dispatch_client_callout + 8
12 libdispatch.dylib 0x7ff805262cee _dispatch_lane_serial_drain + 696
13 libdispatch.dylib 0x7ff8052637fb _dispatch_lane_invoke + 417
14 libdispatch.dylib 0x7ff805264aec _dispatch_workloop_invoke + 1986
15 libdispatch.dylib 0x7ff80526d7e1 _dispatch_workloop_worker_thread + 758
16 libsystem_pthread.dylib 0x7ff80541008f _pthread_wqthread + 326
17 libsystem_pthread.dylib 0x7ff80540f01b start_wqthread + 15

Thread 23:
0 libsystem_pthread.dylib 0x7ff80540f00c start_wqthread + 0

Thread 24:
0 libsystem_pthread.dylib 0x7ff80540f00c start_wqthread + 0

Thread 25:: Dispatch queue: com.Metal.CompletionQueueDispatch
0 libsystem_platform.dylib 0x7ff8054261c9 _platform_memmove$VARIANT$Haswell + 41
1 djay Pro AI 0x10a262ac0 0x109731000 + 11737792
2 djay Pro AI 0x1098c4d65 0x109731000 + 1654117
3 djay Pro AI 0x10974fc96 0x109731000 + 126102
4 djay Pro AI 0x10a26231e 0x109731000 + 11735838
5 ARGLKit 0x10b18a757 __38-[ARUIRenderer threadSafeDrawCallback]_block_invoke.136 + 63
6 Metal 0x7ff80dd5566e MTLDispatchListApply + 34
7 Metal 0x7ff80dd55b98 -[_MTLCommandBuffer didCompleteWithStartTime:endTime:error:] + 575
8 Metal 0x7ff80dd55938 -[MTLIOAccelCommandBuffer didCompleteWithStartTime:endTime:error:] + 88
9 Metal 0x7ff80dd55812 -[_MTLCommandQueue commandBufferDidComplete:startTime:completionTime:error:] + 148
10 IOAccelerator 0x7ff80dd2e094 ioAccelCommandQueueBlockFenceCallback + 44
11 IOKit 0x7ff807db68b2 IODispatchCalloutFromCFMessage + 367
12 IOKit 0x7ff807db6733 _IODispatchCalloutWithDispatch + 33
13 libdispatch.dylib 0x7ff80527712f dispatch_mig_server + 360
14 libdispatch.dylib 0x7ff80525ccc9 _dispatch_client_callout + 8
15 libdispatch.dylib 0x7ff80525f746 _dispatch_continuation_pop + 460
16 libdispatch.dylib 0x7ff805270a5a _dispatch_source_invoke + 2150
17 libdispatch.dylib 0x7ff805262b85 _dispatch_lane_serial_drain + 335
18 libdispatch.dylib 0x7ff8052637c8 _dispatch_lane_invoke + 366
19 libdispatch.dylib 0x7ff80526d7e1 _dispatch_workloop_worker_thread + 758
20 libsystem_pthread.dylib 0x7ff80541008f _pthread_wqthread + 326
21 libsystem_pthread.dylib 0x7ff80540f01b start_wqthread + 15

Thread 26:
0 libsystem_pthread.dylib 0x7ff80540f00c start_wqthread + 0

Thread 27:
0 libsystem_pthread.dylib 0x7ff80540f00c start_wqthread + 0

Thread 28:
0 libsystem_pthread.dylib 0x7ff80540f00c start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fe3b3560c00 rbx: 0x00007ff8052a7040 rcx: 0x2af063147efa0034 rdx: 0x0000000000001201
rdi: 0x00007ff7b67ccb90 rsi: 0x000000000000139a rbp: 0x00007ff7b67cd020 rsp: 0x00007ff7b67ccff0
r8: 0x000000000000019a r9: 0x00007ff7b67cc5d0 r10: 0x000000000000019a r11: 0x00007fe3b3561f9a
r12: 0x00007fe49310c010 r13: 0x000060000a9f3090 r14: 0x0000600008cfdf20 r15: 0x00007ff81fb6f381
rip: 0x00007ff80828218e rfl: 0x0000000000010206 cr2: 0x000000010d7f9000

Logical CPU: 2
Error Code: 0x00000000
Trap Number: 6

Thread 0 instruction stream:
00 e8 00 d0 7c 00 48 8b-35 7d 33 a8 3e 48 8b 1d …|.H.5}3.>H…
f6 30 09 3d 4c 89 f7 ff-d3 48 8d 3d aa 53 0c 3d .0.=L…H.=.S.=
48 89 c6 31 c0 e8 2b 4c-e3 ff 4c 89 f7 4c 89 fe H…1…+L…L…L…
ff d3 48 8b 35 19 75 a8-3e 48 8d 15 6a 43 0c 3d …H.5.u.>H…jC.=
48 89 c7 ff 15 c1 30 09-3d 48 8b 35 7a 2d a8 3e H…0.=H.5z-.>
48 89 c7 ff 15 b1 30 09-3d 48 89 05 fa 22 ae 3e H…0.=H…".>
[0f]0b 48 8d 3d f1 f9 7e-3e 48 8d 35 2a 38 0b 3d …H.=…~>H.5*8.= <==
e8 23 d1 7c 00 e9 cb fe-ff ff 48 8d 3d d9 f9 7e .#.|…H.=…~
3e 48 8d 35 12 38 0b 3d-e8 0b d1 7c 00 e9 19 ff >H.5.8.=…|…
ff ff 48 89 c7 e8 d6 d4-7c 00 31 ff 31 f6 31 c0 …H…|.1.1.1.
e8 b0 4b e3 ff e8 f6 d4-7c 00 0f 0b 48 89 c3 e8 …K…|…H…
e0 d4 7c 00 48 89 df e8-30 ce 7c 00 e8 cf d5 7c …|.H…0.|…|

Binary Images:
0x7ff807ec5000 - 0x7ff808d51fff com.apple.AppKit (6.9) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x109731000 - 0x10a570fff com.algoriddim.djay-iphone-free (3.1.7) /Applications/djay Pro AI.app/Contents/MacOS/djay Pro AI
0x7ff80545a000 - 0x7ff80595cfff com.apple.CoreFoundation (6.9) <3002b545-6841-3fc8-91a2-bcfbe5872465> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)
Writable regions: Total=4.7G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=4.7G(100%)

                            VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
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Activity Tracing 256K 1
CG backing stores 3168K 8
CG image 33.5M 322
CG raster data 15.1M 70
ColorSync 276K 36
CoreAnimation 224.9M 1776
CoreGraphics 16K 3
CoreImage 3692K 16
CoreUI image data 6048K 48
Foundation 39.6M 169
IOKit 23.3M 3
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Stack 21.7M 29
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dyld private memory 1024K 1
libnetwork 15.4M 72
mapped file 657.5M 217
shared memory 780K 18
=========== ======= =======
TOTAL 6.8G 13121
TOTAL, minus reserved VM space 5.1G 13121

[lorenmiller]

Here is a pic of the dreaded USB glitch, this track has 1 hot cue, but you can see other pads have the light blue kiss of certain death…it sucks…the MBP is a $3.5k beast, the Rane one is 6mo old and I have used 3x usb cords in the last month to see if that was the culprit…no fun.

[lorenmiller]

another try

[lorenmiller]

this should work?

[maurizio_T]

Hi Loren, Crap that this is happening to you, I have had my fair share of problems as well but it looks like that they have almost been ironed out.
Have you tried using it with an iPad?
I’m not experiencing as many problems now but to be fair I haven’t put the app entirely through its paces time wise,longest I have at any given time straight is around 2 hours…

I don’t experience the current track slowing down when loading another track but if in Sync mode and I have mixed out the track, when I stop it or load another track, then the track playing will dip in pitch for a micro second…
I think the things that effect that is if the pitch of the track is being slowed down or sped up, then it happens,

Another glitch is that If I start a track via a Cue point then press play, the track pitch will also move for a micro second if the Pitch is sped up or slowed down,but strangely this doesn’t happen when Key Lock is deactivated…
Don’t know if there is some sort of correlation between the two…

Hope the Techs can sort this out as like you, I believe the program is really good if they could just iron the bugs out…

[Emily]

Hi @lorenmiller,

Thanks for reaching out to us about these issues. Really sorry to hear about your experience lately with the crashes and USB glitches at your gigs. We can definitely understand how that would lead to frustration and anxiety, as reliability is key with any DJ software. I’ll be happy to get things moving here and to have our Development Team investigate why this may have happened.

The first thing I’ll do is send the crash report you’ve included here to our dev team to take a look into why this may have occurred. Thanks for proactively sending that over.

In addition, to ensure continued 1:1 support, I’ll escalate your case to our Support Team Lead, and they will reach out to you directly via email to assist you further with this issue on an individual basis. Thanks again for bringing all of these issues to our attention.

[maurizio_T]

Here’s hoping we will get a fix soon

[lotus197]

Hi

Im so glad I found this forum. I’m so glad you are having this issue as well. I have just bought the Rane one controller about 2 weeks ago and the last 5 gig it has crashed mid event and its crushingly terrible to sit there for 60 seconds whole everything reboots and the dance floor curses at you for ruining the party.I have a 15" MBP 2019 model and I’ve never had any issues with Djay pro until I started using the rane one. It appears to happen when I’m messing with the pitch/ auto loop and auto sync but I can’t seem to identify the right combinations that trigger it. I tried two recreate the problem to pinpoint but I can’t. I notice it happens about 2 hours into the program running. Again it has never crashed ever in the years I have used the program until I started using the Rane one. Please help, please release an update or I will have to switch to Serato. We do about 70 events a year and it’s now a liability for us. Please release a fix. This problem is wide spread for any Rane one user. Please fix…!

[maurizio_T]

Hi Loren, just out of curiosity, when you say you get the USB light blue pad light glitch, does the unit stil work only that you have light blue dim pads?

Occasionally on the iPad I get this glitch as well and there are two ways to fix it, the first is to shut down the app, and turn the Rane One on/off.

The other way I have found is a little less intrusive.
When the pads go light blue or even if the pads go a dim colour, I click on the settings tab on the app, scroll down to Midi device, click on that then look for the Rane One midi map… as I have re mapped the Rane to suit my needs, so I have two maps there,
The first is the Algoriddim native Rane One map, the second is the map that I have created which I named Rane One edit…

So what I do is click on the Algoriddim Rane one map then click back to the map that I made and then exit,I can do this whilst a track is still playing, the only thing you will hear is a split second slow down of the track playing but it beats having to shut down the app and Rane One controller…
I then click on the Saved Loops pad and then click back to the Hot Cue pad and it goes back to normal working order and the pad lights go back to there normal brightness…

Curious to see if this workaround works with the Mac version as well…

[Emily]

Hi @lotus197,

We appreciate your feedback about this, as well as your long-time support. Sorry to hear you’re experiencing the same crashing issue with the RANE ONE and djay Pro AI for Mac.

I just wanted to follow up here on the thread to let you guys know that our development team is aware of this issue and that it’s specific to the RANE ONE. A fix for this issue will be included in the next major update to djay Pro AI on Mac, and I will keep you updated here when that becomes available. Thanks for your patience and understanding.

[lotus197]

Thank you for responding to this issue, I can’t wait for the fix for the Rane one! I love using djay pro!

[Emily]

Hi All, I wanted to follow up here to let you know that with the release of the latest version of djay Pro AI on Mac (3.1.8), the RANE ONE crashing issue has been fixed. Please update your app when you get a chance, and let us know if you have any additional feedback about this.

Thanks for your patience, and have a great day!

[maurizio_T]

Hi Emily, Will there be an update any time soon for iOS/ iPad users to fix those bugs?

Thanks

[Emily]

Hi @maurizio_T,

The stability issues which led to some crashing with the RANE ONE are what was fixed with the latest release of djay Pro AI on Mac (3.1.8), and these potential issues were already fixed in the last update on iOS.

Could you please clarify which bugs exactly you’re referring to? I’ll be happy to assist, I just want to be sure we are talking about the same issue. Thanks!

[maurizio_T]

Hi Emily,
The main ones that comes to mind are the ones pointed out in this post;
Continued RANE One Issues…

If you have two tracks playing and the Key Lock is on and the Tempo is not on 0, when you press the Start/Stop button, there is a momentary dip in pitch…If the Key lock is off or if the Tempo slider is at 0, this doesn’t happen…

Looping whilst using Neural mix occasionally glitches as well but it doesn’t happen all the time so it’s not something that can easily be replicated…

We would really love to have the ability to use the 6 effects pads on the Rane One to be able to be assigned to 6 different effects, Currently the effect pads 1-3 are for the left deck and 4-6 are for the right deck…
Granted this isn’t a bug but more of a suggestion

[Emily]

Thanks, @maurizio_T! That’s helpful to understand exactly the issues you were referring to. Our team is aware of the issues pointed out on the other post you mentioned ( Continued RANE One Issues…), and we’re currently investigating these. Guillermo is closely monitoring that thread and keeping tabs on these issues, so he will keep you updated over there.

Thanks again for checking in and reaching out about these topics. We really appreciate you helping us to keep improving djay!