Track crashes and when using the eq and fx tools.

Bug Reports
1

Hello Im using a later model of a Macbook Pro I think 2012 if I’m not mistaken. It has had some updates but there are a couple things that standout when using DjPro. My first issue is that when you’ve loaded a track and make adjustments with the EQ or try seperating instruments using Neural the track stops for about 5-8 seconds while it re configures the track, This also happens to the other tracks that happen to loaded as well. Also on a normal playback tracks will run smoothly for for the first 30 seconds then the tracks in sync will stop and resume from where it stopped. Im creating playlist and samples right now so Im concerned about my workflow being intteruped. I believe these are small fixes. What can I do to help? I have fallen madly in love with the program and appreciate the work that has gone into it.

Really quick question. How often do you update the primary Djay Library if at all?

Thank you

Raheem Steward

2

Hi @Raheem_Steward, sorry to hear you’re experiencing this issue. When creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency. Thanks!

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version (ex. 2.7):

Since this sounds repeatable, please capture and share a short video of the issues as you’ve described above.

Can you please also capture a Sample Process using Activity Monitor on your Mac while the issue is occurring?

  1. Please make sure that you collect the Sample Process while the issue is occurring.
  2. Open Activity Monitor: Locate and open Activity Monitor on your Mac. Usually found in the Utilities folder within your Applications folder.
  3. Select CPU: In Activity Monitor, ensure the CPU tab at the top is selected.
  4. Choose djay Pro: Scroll down and locate the djay Pro App process in the CPU list.
  5. Sample Process: Click the gear icon (Actions) in the Activity Monitor toolbar and select “Sample Process”.
  6. Save the report: After sampling, save the generated report for submission and further analysis.
  7. Upload the report: Upload the report to your Google Drive/Dropbox, enable sharing permissions, then share a link to the file here.

Thanks!

3

Hi @Raheem_Steward, I received your DM. Let’s continue the discussion in this Community topic in case other users are experiencing the same issue. Before we proceed, I need you to provide the requested details above and then to capture sample process using the steps outline above. Thanks!

5

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!