Tracks playing too fast

Just recently bought and Ipad Air (latest generation). I have a Reloop Ready controller that I have as a backup and have used it with my regular DJ computer. I also purchased a Djay Pro subscription all in the hope to have a very tiny rig usin he DJay software an Ipad and a Reloop Ready controller.

The problem is that when I play a track using the Ipad and software with just and audio (DJ splitter clable) everything is fine. When I try to use the controller, it seems like the playback sample rate is not correct as all the tracks are playing too fast.

The BPM and SYNC are fine, is just playback is too fast. On a computer using other DJ software, the software has features to adjust the soundcard’s playback sample rate to solve that problem. On an Ipad using DJay I can find a solution.

Remeber, Djay by itself with just hardware audio connections work fine.
Djay with Reloop Ready (connected as specified in manuals) is playing tracks too fast.

Hope someone can help me with this one.

Hey @FigDJ ,

Welcome to the Community! Thanks for your post.

To better understand where the issue might be, could you please answer the following questions?

  1. Which iOS version is running on your device?
  2. Which djay version are you using? (Please open the djay settings and scroll down to determine the version number.)

Additionally, so that I can better assist you, could you please record a video capturing the explained issue and attach it to your reply? If the video is too big to post to this thread , please use one of the following methods for sharing your video:

  1. Upload your video file directly to our Dropbox service using this direct link: Upload to Dropbox.
  2. Upload your video file to a cloud storage service, like Google Drive, Dropbox, or OneDrive, or to your own YouTube account, and share a link to your video.

Please make sure that you name your attached video file as your Community thread URL (Tracks playing too fast) so we can easily track it in our system.

Having a clear view of the issue will go a long way toward investigating and finding a solution. I look forward to your response so we can investigate the issue further.

Thank you for getting back to me.
The Ipad OS is 16.3.1
The Djay version is 4.1.6
The Ipad is the Ipad Air (5th generation)
In all the 3 videos I am playing the same track to demonstrate the problem.
The track is “Used 2 you” by OddKidOut & Marty.

On the 1st video I am using a USB C to audio connection to a Minirig speaker.
The audio is perfect the track is playing with the tempo in the middle and everything is Ok at 116 BPM.

On the 2nd video
I am using a USBC media adapter. From the adapter USB A to the Reloop Ready controller USB B and the switch to PC Mode. The BPM remains the same at 116 but the track obviously playing too fast.
Audio output is from the controller to the Minirig speaker.

On the 3rd video
I am using a USB B from the Reloop Ready controller to a power source. Also connected from the Ipad USB C to the Reloop Ready controller USB A with the mode switch to IOS Mode. The BPM remains the same at 116 but the track obviously playing too fast.
Audio output is from the controller to the Minirig speaker.

Now the controller works fine with Serato Dj Pro, Virtual Dj 2021, and Cross DJ. All 3 of those DJ software have options to change the playback sample rate and the default is 48K. Apparently Djay is defaulting to 41k playback sample rate… Now that is just my speculation. Perhaps I am doing something wrong or missed a setting somewhere.

Please help. So far, I love your software, but it is unusable unless playing out without the controller.
Thanks for paying attention to my problem.

Hey @FigDJ, thanks so much for getting back to us so quickly and providing those video files.

Sorry to hear you’ve been dealing with this!

To better understand where the issue might be, could you please connect the Reloop Ready in the same way to a different iOS device and let us know if the problem persists there? Or only on this particular iPad.

If you do not have a second device, you can perhaps borrow one from a friend or family member.

Please note while you do this, we have passed this information on testing and we will get back to you as soon as we hear back from them.

Thanks so much in advance. Have a nice day!

Hello Alyx

I connected the Reloop Ready controller to my Iphone 11 Pro which is running IOS 16.3.1 and Djay 4.1.6.
I ran the exact same test and connections. The only difference is that my Iphone uses a lightning connection not a USB C connection like the Ipad.

I got the exact same results.