Truncated recordings

Just recorded an hour long mix and found out that I only have 10 minutes in the recording. No error messages or anything during the recording. I was trying to record in WAV format and have plenty of disk space, etc. I see that this has been an occasional issue in the past but there were no resolutions to the issue. Has anyone else had this problem?

Hi @jamesmcnally1965,

Welcome to the Community Forums and sorry to hear about your experience with the recordings. So we can take a closer look, could you please tell us the following:

  1. What device are you currently using?
  2. Which OS version is running on your device?
  3. Which djay version are you using?
  4. What other devices are connected to use with djay when this happens (e.g., controller, mixer, etc.)?
  5. Do the recordings get cut short every time you’re trying to record, or only occasionally? If occasionally, does it seem to happen only when performing certain actions in djay or using a certain mode to mix, or perhaps only with certain songs?

Thanks in advance for the additional information.

Thanks Emily. Here are the answers to your questions:

  1. iMac Late 2013
  2. Mac OS Catalina (10.15.7)
  3. djay Pro AI (version 3.0.9)
  4. No other devices connected
  5. Last two times the recordings have truncated, once after 10 minutes, the next after around 20 minutes. I’m using the higher quality WAV setting to record, if that might make any difference.

At this point I won’t be using the feature again since I don’t discover these incomplete recordings until my entire set is finished. I do see that it was a complaint a few years back with earlier versions of the software.

Thanks for your attention!

Thanks for sharing all of the additional information. I’ve passed it along to our development team for further investigation and I’ll keep you posted here with any updates. Thanks in advance for your patience, and I hope to have some news about this soon.