Unable to login Tidal with Google

Questions
1

YOUR QUESTION: Logging into Tidal with Google is greyed out, this doesn’t happen on my mac when linking Tidal to djay. I’ve read a forced iphone restart can help by clearing cookies or something but it didn’t work.

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  • Device model (e.g. 2020 iPad Air 4th Gen): iPhone 17
  • Version of operating system (e.g. macOS 14.4.1): Latest iOS
  • Version of djay (e.g. 5.1.2): 5.5.2
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro): Not applicable
  • Hardware firmware version (e.g. 1.0.1): Not applicable
4

Hi @sdajlkajlkwl, are you using a VPN on your iOS device?

5

I have same issue on macOS

6

Hi @Artur, welcome to the Community! Can you please share full details about your setup?

Device Model (ex. 2020 iPad Air 4th Gen):
Version of operating system (ex. iOS 17.3.1):
Version of djay (ex. 5.1.3):
Hardware/controllers used (ex. Reloop Ready):
Hardware Firmware Version (ex. 2.7):

Are you using a VPN?

7

No VPN or private relay

1 Like
8

Thanks for that @sdajlkajlkwl. We are still unable to reproduce this.

9

@Slak_Jaw thank you for the reply. I just realized that I found this forum by Google search and it isn’t Tidal’s forum.
In fact I don’t use djay. I cannot log in to tidal.com itself with Google. So I guess the issue on Tidal’s side.

1 Like
10

Oh I see. Thanks for confirming @Artur

11

Hi again @sdajlkajlkwl, sorry for the delayed reply. Our engineering team has confirmed that this is a known issue on Tidal’s side. Unfortunately, you will need to sign in with a different login method or contact Tidal support for further assistance. Sorry I couldn’t be of more help.

1 Like