updated to 5.1.7 still no artwork showing on song bought from Itunes store

[Donn]

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• Device model (e.g. 2020 iPad Air 4th Gen): MACBOOK PRO 2.3 ghz, 16g ram,
• Version of operating system (e.g. macOS 14.4.1): 14.3.1 sonoma
• Version of djay (e.g. 5.1.2): 5.1.7
• Hardware/controllers used (e.g. Reloop Mixon 8 Pro): ddj 400

**Summary of the issue:**any song bought from itunes store from the last 2 years artwork not showing. Songs bought around 2 years before artwork is showing

*is there a way to rescan that might help show artwork again?

[NathanielAlgo]

Hi @Donn,

Sorry to see you’ve been experiencing this album artwork issue.

We’ve gone ahead and passed this issue along to our engineering team for further review.

As soon as we have an answer we will update this thread. Thanks!

[NathanielAlgo]

Hi @Donn,

Thanks for sharing those files. We did receive them and have passed them along to our engineering team for further review.

As we gather more info from our engineering team we will be sure to update this thread.

Have a nice day!

[NathanielAlgo]

Hi @Donn,

Thanks for your patience.

Our engineering team let us know that they are actively investigating this bug.

Once we receive an update, we will make sure to update this thread.

Thanks for your patience!

[Donn]

Hi NathanielAlgo,
I’ve updated to 5.2.3 and still not showing artwork or metadata for songs bought on itunes (m4a), both in DJay’s Finder and also in DJays Library after importing.

Is this a know issue or is it on my end only?

The weird thing is I recently bought a few songs from itunes and it actually showed the artwork and metadata. (maybe a coincidence) Maybe one of the updates around 5.1 did something to the older m4a files and blocked the metadata? Also notice djay put the track number in front of the songs.

Also every time you try to tag any of the songs bought from itunes , it has an error message(screenshot).

Thanks.