updated to 5.1.7 still no artwork showing on song bought from Itunes store

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  • Device model (e.g. 2020 iPad Air 4th Gen): MACBOOK PRO 2.3 ghz, 16g ram,
  • Version of operating system (e.g. macOS 14.4.1): 14.3.1 sonoma
  • Version of djay (e.g. 5.1.2): 5.1.7
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro): ddj 400

**Summary of the issue:**any song bought from itunes store from the last 2 years artwork not showing. Songs bought around 2 years before artwork is showing

*is there a way to rescan that might help show artwork again?

Hi @Donn,

Sorry to see you’ve been experiencing this album artwork issue.

We’ve gone ahead and passed this issue along to our engineering team for further review.

As soon as we have an answer we will update this thread. Thanks!

Hi Nathaniel, I sent 3 songs not showing artwork to tech spport. There’s lots more in my library.
Also I get this message everytime i tag songs that don’t show artwork. After entering a tag it does tag the song even w the error message but i hope it doesn’t disappear later, so far it does keep the tag when i reopen djay. Tagging songs that do show artwork doesn’t get this error.

error message when tagging file w no artwork

Hi @Donn,

Thanks for sharing those files. We did receive them and have passed them along to our engineering team for further review.

As we gather more info from our engineering team we will be sure to update this thread.

Have a nice day!

Hi @Donn,

Thanks for your patience.

Our engineering team let us know that they are actively investigating this bug.

Once we receive an update, we will make sure to update this thread.

Thanks for your patience!