Upgrade to pro version needs an adult

Questions
1

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model (lenovo laptop):
  • Version of operating system *windows *:
  • Version of djay (e.g. 5.2.1):
  • Hardware/controllers used (DDJ-SB2):

Logged into my DJ but when i go to purchase the pro version, up pops a message saying it needs an adult to buy it???

2

Hi @Jimmygnarl, welcome to the Community!

  1. What version of Windows are you using?
  2. What version of djay are you using?
  3. Did you download djay from the Official Microsoft App Store?
  4. Can you please share a screenshot of the error?

Thanks!

3

I fixed it, my microsoft family account settings had some parental settings on there stating “Child” so I removed that and it went through. Thanks for you response.

20250211_183557
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4

Excellent. You’re welcome. Glad to hear you sorted it out.