Today I bought upgrade to DJ Pro AI version. After this I have problem with login into Tidal (on my Mac and iPad). This issue start after payment for AI subscriptions. Additional on last party DJ Pro app turned off two times. What is going on? I need access to tidal immediately.
Regards Adam
Information what I see: login or passwd are incorrect, but both are correct
hi
do you have a Tidal premium or hifi subscription?
Hi @djadikay,
Sorry to hear about the trouble you’ve experienced with your TIDAL login in djay.
So we can take a closer look, could you please tell us the following:
- Have you ever been able to login to your TIDAL account in djay? Is this a problem that just started occurring?
- If you’re getting an error message that your login or password are incorrect, could you please make sure those login details work in the TIDAL app itself currently? Then, could you please double-check that you have an active TIDAL subscription?
You also said djay Pro AI turned off two times while at the last party. Could you please provide some more details around this? What device were you using, what OS version is on that device, and were you using the latest version of djay? What actions were you performing when this happened? Did djay freeze, so that you had to force-close it, or did the app shut down completely on its own?
Thanks in advance for the additional information.
It is September 22. 2023 and this is still an unresolved issue!
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@DJZULU96 are you running iOS 17 by chance? There have been several reports of issues since updating to iOS 17.
@DJZULU96 sounds like this could be an issue with Tidal itself. Several users have been reporting login and search issues recently both via djay Pro AI and the Tidal App and website.
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