I am experiencing the pad mode issues that other users have mentioned before when using the VCI 400 with Ipad.
My question is this… Why does the Algoriddim website say that the controller is fully supported, when it appears it is not.
Am I missing something, or are things being promised falsely? If I am right, I can only hope the website is updated so other users aren’t conned out of membership prices.
Device Model ( iPad Air 5th Gen): Version of djay (most up to date): Hardware/controllers used (VCI 400): Hardware Firmware Version (21):
Hi @Alladthepungent, when creating new topics, please do not forget to answer the questions in our template with specific details about your setup not just “iPad” or “Latest Version”. This helps all of our community moderators to provide the most effective support to users with the utmost efficiency. Thanks!
Device Model (ex. 2020 iPad Air 4th Gen): Version of operating system (ex. iOS 17.3.1): Version of djay (ex. 5.1.3): Hardware/controllers used (ex. Reloop Ready): Hardware Firmware Version (ex. 2.7):
Can you please describe in more detail what isn’t working for you?
Thank you for the additional details @Alladthepungent. This is helpful. I’m afraid I still don’t fully understand the issue. Can you please try to capture a short video of the issue, upload it to your Google Drive/Dropbox, enable sharing permissions, then share a link to the video here? Then I can share this with our engineering team for further review and testing. Thanks!
I just want to repeat, that this is the original model. I have an adhesive overlay on my controller which says that it is limited edition, this isn’t true.
Thanks for the video @Alladthepungent. That explains it! Definitely doesn’t look like expected behavior. I’ve passed this onto the engineering team to see if they can replicate the issue and offer any suggestions.
In the meantime, can you please confirm that you are using the built-in MIDI mapping and not a custom edit?
I’m pretty sure there are still a few variations of the Vestax VCI-400 firmware out there. Can you please confirm the specific details and where you downloaded it from? Thanks!
It is the built in MIDI mapping. The firmware was downloaded from the Serato website. The only other firmware I’m aware of is the SE edition firmware which is incompatible with the original vci-400.
Hi @Alladthepungent, unfortunately our hardware team hasn’t been able to locate our VCI-400 from storage yet. We need this to try to replicate your issue and troubleshoot it further. I’ll report back when I have more news.
Hi @Alladthepungent, unfortunately our hardware team hasn’t been able to find our last remaining VCI-400 yet. As you can imagine, these controllers are hard to come by these days so getting a replacement could be challenging. I’ll push the team again though…
Hi again @Alladthepungent, once again, my sincere apologies for the delayed response here. Unfortunately, our team was not able to locate a VCI-400. As such, there isn’t much more we can do to help you troubleshoot and address this issue. Sorry that I don’t have better news.
Thank you for your response. Does this mean that older controllers aren’t prioritised, and subsequently forgotten about? Using a search engine reveals that there are mutiple being sold, right now and are just as accesible as any other controller released more than 5 years ago. So I’m not sure I understand why your team couldn’t locate a VCI-400. As a paying customer, I expect a resolution to this issue, especially considering the time and money I’ve invested based on the information provided on your website.
I would appreciate more clarity on the situation. If the VCI-400 is not compatible, could you explain why your team advertised it as such? Additionally, I’d like to know what steps you plan to take to rectify this, whether it’s offering a refund, an alternative solution, or further troubleshooting.
Thank you for your attention to this matter, I look forward to your reply.
Hi @Alladthepungent, sorry for the delayed response here. Also, I understand your frustration. The good news is I heard back from our hardware team and they have a secondhand VCI-400 on order. Once it arrives they will be able to continue investigating this issue. I’ll report back here when I have more news. Thanks for your patience and understanding.
Hi @Alladthepungent, our team received another VCI-400 and has completed some additional research on the matter. It’s quite a bit of fun DJ history actually.
So it turns out that the VCI-400 was released in a total of six different editions for different DJ applications - electronically indistinguishable, but with vastly different screen prints. The version you have appears to be the VCI-400DJ for Serato. However, our MIDI mapping is made for the VCI-400djay version, which indeed has has Auto Loops printed on what is normally the Pad Mode row of buttons. The djay MIDI mapping for the VCI-400 is per the attached image below and is working as expected.
Thanks for the Update. I had a feeling this may have been the case as some vci users seem to have success whilst others don’t. The big issue is the fact there is no option to midi map the pad modes - as far as I’m aware? Is this something that could be implemented?
You’re welcome @Alladthepungent. Unfortunately, there’s not much more we can offer at this point. I think this would require a firmware upgrade or something and well… unfortunately and very sadly, Vestax is no more. Sorry we couldn’t be of more help on this one.
