I’m assuming you’re using a Lightning to USB camera connection kit to connect your iPad the the VCI-300.
- Make sure you are using a genuine Apple camera connection kit. I’ve experienced issues with 3rd party adapters.
- Make sure you update your iOS to 16.5.1. There’s a bug with 16.5 that prevents the camera kit from working properly.
- Make sure the camera kit is also connected to power and that your iPad is charging before connecting the USB cable to the VCI-300.
- Make sure the VCI-300 power supply is connected as well.