Weird behaviour with Phase DJ (Windows 11 25H2)

DJ Hardware
1

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  • Device model (e.g. 2020 iPad Air 4th Gen): Asus Tuf gaming a15 laptop
  • Version of operating system (e.g. macOS 14.4.1): Windows 11
  • Version of djay (e.g. 5.1.2): 5.6.3
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro): Rane Seventy/Phase DJ

YOUR QUESTION / SUGGESTION / FEEDBACK:

Hi everyone,

It seems that the only way I can get Djay Pro to recognize and work with my Phase DJ is if I do not open The Phase Manager app.

It is very simple:

If I open the Phase Manager app, Djay pro will not offer me the Wireless option for controlling the decks. Phase DJ is connected via USB.

If I only connect the hardware without opening Phase Manager, Djay pro does recognize them, I can pick wireless and control the sound.

I have no idea why this is, and it is annoying because after 2-3 hours of play, the phase controller is trying to act out and starts drifting, which is a problem with scratching. Phase Manager has an option to recalibrate on the go by double tapping the controllers, but I cannot do that as djay pro won’t work with Phase Manager opened. I did install/reinstall and no change in that behaviour.

Serato does recognize them with Phase Manager opened.

Thanks

3

Hi @Metaloid, welcome to the Community! Can you please confirm if you are running Windows 11 25H2?

If so, please refer to this help article:

4

Hi there, thank you for your answer.

I am on 25H2 yes, and I did have massive issues with the latest updates blocking the recognition of my Rane Seventy by djay pro and serato.

I did a fresh windows install and rolled back certain updates and Rane is working 100% now.

It looks like I still have the KB5077181 version installed. Should I uninstall it?

Thanks

5

You’re welcome @Metaloid. Yes, uninstall it.

6

Hey thank you for the support.

I am unable to uninstall KB5077181 because I had clean installed windows and it came with that update.

I am trying to find a way to remove it.

7

You’re welcome @Metaloid. In this case I recommend you contact Microsoft Support.

8

Hi @Metaloid, we have created a how-to video for restarting the MIDI service on Windows. This has also been added to our main Help Center article:

9

Hello! It’s been a week since my last reply. I’m going to consider this topic completed for now so I can focus on others. However, please feel free to respond and we can definitely revisit this. Thanks!

11

Hi and thank you for your support. I could not uninstall the Windows update because I installed windows after the update release, so it came with it.

Also your vido instruction did not solve my issue because I could not find that service on my pc. Still, my mixer works and is well connected to Djay Pro so I will keep things that way untill microsoft releases a fix.

Thanks

1 Like
12

Okay, thanks for the follow up @Metaloid

13

Hello everyone, we released a supplemental update to Windows djay 5.6.4 on April 10 which should fix the issue where MIDI controllers are not detected. We added a small workaround which should ensure that the Windows MIDI Service is started on app launch. I hope that helps!