When loading iTunes library to DJpro I get "request failed:gateway timed out (504)"

Bug Reports
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1

Hi,
I have recently discovered when I try to load iTunes to DJpro I am getting the error code “request failed:gateway timed out(504) Please try again” almost immediately after I select iTunes icon. When I retry the same happens again, it starts to load the library and fails. I haven’t had this issue before and it only happens with iTunes. I have check and I have the latest DJPro version so could anyone enlighten me on what is going on?

Many thanks

3

Hi @Izzy67,

Thanks for sharing your issue in our forum. Sorry to see you’ve been experiencing this!

So that I can better assist you, could you please answer the following questions:

  1. What Mac model are you using?
  2. What djay version are you using?
  3. Do you have a VPN enabled on your Mac?
  4. Does this issue happen when connected to cellular wifi hotspots or other wifi setups?

Looking forward to hearing back from you. Have a nice day!

4

Hi Nathaniel,

Thank you for your response, I will try and answer as best I can.

  1. Its Macbook Pro from 2010
  2. Djay version 5.2.3
  3. Not that I am aware of.
  4. It happens on WiFi and cellular hot spots.

Hope that helps?

Regars

5

Fault on Djay
Fault on Djay1170×2532 126 KB

This is what I see on the screen

6

Hi @Izzy67,

We received word from our engineering team that this issue looks to be resolved.

Could you please sign out of Apple Music in djay and log back in to see if the issue is fixed?

Thanks!