Windows Subscription

Questions
1

NOTE: Please use the search function above before posting to avoid creating duplicate topics.

  • Device model (e.g. 2020 iPad Air 4th Gen):
  • Version of operating system (e.g. macOS 14.4.1):
  • Version of djay (e.g. 5.1.2):
  • Hardware/controllers used (e.g. Reloop Mixon 8 Pro):
  • Hardware firmware version (e.g. 1.0.1):
  • Please consider sharing a short video or screenshots to help clarify your question

YOUR QUESTION:

  1. I just downloaded Windows Desktop App and it is not recognizing my account. I just signed up and paid for subscription using my Android Tablet yesterday and it is working fine on tablet and phone.

  2. Desktop App does not recognize my account and restore purchase wants me to purchase again. WHY!!!

  3. Windows 11, HP Laptop

2

Hi @djchuck, welcome to the Community!

  1. Did you create a djay Account on your Android device first? Managing your djay account, subscription, and cross-platform access | Algoriddim Support
  2. If you already have a djay Account and are logged into it using the same email address and password, please try restoring purchases. Restoring a djay subscription | Algoriddim Support
  3. Please let me know if the instructions above help or not. Thanks!
4

I keep getting pop up that says “NO Subscription Found”

5

Yes, I set up the account on the andoid device first,

When I try to sign in on desktop it wont recognize the account. I tried the
“Restore Purchase” button and it said “no account found” and it take me to
the screen to purchase, which I have already done.

6

I keep getting pop up that says “NO Subscription Found”

7

Thanks for confirming @djchuck,

  1. Please provide full details for your setup:
    A. Device model (e.g. 2020 iPad Air 4th Gen):
    B. Version of operating system (e.g. macOS 14.4.1):
    C. Version of djay (e.g. 5.1.2):
    D. Hardware/controllers used (e.g. Reloop Mixon 8 Pro):
    E. Hardware firmware version (e.g. 1.0.1):
  2. Did you download the latest version of djay for Windows from the Official Microsoft Store?
  3. Does your Microsoft Account use the same email address as you used for your djay subscription on Android?
  4. Are you using a VPN on your Windows device? If so, please try turning it off temporarily.
  5. On your Android device, please open the djay Settings>My djay and confirm your email address used here.
  6. On your Windows device, please open the djay Settings>My djay and log in using the exact same email address and password as on your Android device.
  7. Please retest and let me know if the issue persists or not. Thanks!