"Your Crates Library contains items that are located in folders that djay does not have access to" error?

Bug Reports
29

Thanks for confirming and for the additional info @Armigo.

Can you please try the following?

  • Disable full disk access
  • Restart computer
  • Enable full disk access
  • Restart Computer
  • Test behaviour again in djay
30

Did just that.
Same issue. Not solved
Not quite a big deal to me though, as re-granting access works, and I don’t freqient SR crates except only when I have new tracks to import

1 Like
31

Hmmm… thanks for trying @Armigo.

Please collect a log output from Console.app on macOS while replicating the issue in djay. NOTE: Make sure your user profile has Administrator Privileges.

  1. Open Console.app: It’s located in Applications>Utilities or simply type Console in the Spotlight search.
  2. Set Up Console: In the sidebar, select your Mac under “Devices.” Click “Start” in the toolbar to stream logs in real-time.
  3. Replicate the Issue: Open djay and perform the actions that trigger the issue. Note the exact time of the issue. Once the issue is reproduced, click “Pause” in the toolbar to pause logging.
  4. Filter djay Logs: In the Console search bar, type “djay” to filter logs related to the djay software.
  5. Copy the Logs: Shift select the relevant log entries, the press Command (⌘) + C to copy the log text to the clipboard.
  6. Save the Logs to a Text File: Open the TextEdit App, create a new document, then press Command (⌘) + V to paste the Logs. Now go to File>Save and name it something like “djay_console_log.txt”.
  7. Share with Support: Upload the .txt file to your Google Drive/Dropbox, enable sharing permissions, then share a link to the file here.
1 Like