Headphone pre-cueing sound distortion/degradation

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  • Updated 2 years ago
hi, i have a mac mini that i am using the latest verson of djay with, the master volume goes through the macs hdmi output to my tv which my speakers are connected to and I'm using some plantronics headphones which i am using for pre-cueing through the built in outputs on the mac, everything works fine at first but after 2 mins or so the sound on the headphones starts to degrade (like the bit crusher effect) to the point where it becomes inaudible and then silent...i can get the sound back perfect by reconfiguring the audio devices to a different output then back to built in output but obviously this is not an ideal solution!! please help!
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ali campbell

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  • annoyed!

Posted 8 years ago

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ali campbell

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...?!...
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Chris Gibson

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I've had this same problem with the headphone issue... Only working for a minute or so, then nothing! I've just upgraded to the new iMacs,,,, I think this is the way forward with using the spin 2
The problem is to do with the sound configuration in the older macs and the vestax controller. So options available in my opinion, is, buy a new Mac, which has to be said are fantastic, albeit expensive, or just use the vestax spin 1 - I kind if wished I didn't upgrade to the 2nd edition, there isn't that much difference... I don't think it's worth paying £250 for for a few extra features! - hope this helps. ( you can use the RCA as a direct output, I've tried that... Sounded poor, not loud enough as a output!)
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Chris Gibson

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Sell it. That's what I've done. Waste of time the controller!
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Warren

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Hi Ali,

We are currently testing and investigating this issue. I'll get back to you asap.
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Tim Cancio

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Any solution yet??? I have nearly the same problem but with my Numark Mixtrack Pro as the pre cue, and my MacBook pro's headphone jack as the main.
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Chris Gibson

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i have the same problem
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Jerry Calderon

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I'm having similar problem with mix deck quad , not distortion but i can't get the right cue settings on my headphones from the quad
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Tim Cancio

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This isn't solved... Why is it marked solved?
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Mick O'Donoghue

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same here
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Mick O'Donoghue

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i just updated.. problem sitll exists
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Chris Gibson

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hi
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Chris Gibson

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i have the same problem..... i have just got the Spin 2.... i have the headphones on channels 3-4 and use the mac as a main output. when i pre cue using the headphones it starts to distort..... the first spin controller did not do this.... any ideas...? or do i get my money back?
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Mick O'Donoghue

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bit of a joke. algoriddim have been developing new stuff like crazy but can't fix an old problem to save their lives.
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Chris Gibson

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i hope they fix it!!!! for £259 i might just send it back lol the first controller was fine no problem.
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Darryl McMullen

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Having the same issue with my 5 hour old I DJ Pro Premium controller for I Pad 2. When you spend this kind of money, everything needs to be on point for at least a week!!!!
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Warren

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Hi Darryl,

Sorry to hear that. This thread is for djay for Mac, though.

Please kindly create a separate post or send an email to support@algoriddim.com. Make sure to provide as much information as possible. Generally speaking, I recommend trying to restart the app and the iDJ Pro first and see if that helps.
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Chris Gibson

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I have fixed this problem. My Mac is about 5 years old, will be getting a new one soon.... however, if you are getting distortion / then no sound through your headphones, fear not.... Open up your midi settings on your mac, at the top click onto Aggregate audio device select vestax spin 2 Audio Out as your clock source. This should then fix the problem! - Hope this helps!!!!
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CHARLES GRAINDORGE

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sorry , i m french , and do not understand what you mean . i've the same problem, with distorsion and no sound;

tried to do what you told us , but can't see the vestax 2 when clicking on aggregate audio device ???

please help me ....
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Warren

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Hi Everyone,

This issue seems to occur when combining certain audio devices.

If you have a multi-channel audio interface (or a controller with such a built-in sound card like the Spin (2)), then I recommend using it for both Main and Pre-Cueing output:
- Main Output: Spin ch 1-2
- Pre-Cueing: Spin ch 3-4

In case you do have/want to combine two different audio devices (e.g. built-in + another sound card), it might help if you either:
(a) use the external sound card as Main output and "Built-in" as Pre-Cueing

or (b) select the external sound card as "Clock Source" as described by Chris above.

- Open the "Audio MIDI Setup" app (located in Applications/Utilities)
- Select "Show Audio Window" from the "Window" menu
- In the left tab, click on "Aggregate Audio Device"
- On the right, select your sound card as "Clock Source"
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J-E

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Hi !
Why it's not possible to select one soundcard (i use a focusrite 2i2) for both output master and pre cueing in the same time ? Do i have to install special driver (like asio4all in windows) on mac ?
Thanks
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J-E

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I mean the channels not appear like in djay 3, impossible to assign channel 1-2 to output master and channel 3-4 to pre cueing
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Jerry Calderon

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I'm having same issue with numark mix deck quad , i don't know what pre cue to use , its confusing , please help , just paid 50 for djay pro and can't even perform yet on it
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CHARLES GRAINDORGE

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It looks like you use an old version of mac Osx.... can't find this in mac osX 8.2....
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CHARLES GRAINDORGE

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Anyone Has an Idea????
For Chris Gibson, Wait few weeks before buy a new mac with Montain Lion ...
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CHARLES GRAINDORGE

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Just contact apple support .
Looks like this options disappears in montain lion . Shame on us ....

They told me i had to find an external software to find again this options....

??? Any Idea ????
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Chris Gibson

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Ok.. so I used the spin 2 at the weekend, used it with the griffin imic. All seemed well, however the music coming out of the main speakers started to sound awful!!! I'm guessing this is because it's fighting against another sound card!!! - Either a new Mac might fix this problem, or I'm going to have to use the main out (RCA) out.... my next gig is on Wednesday...., ill keep you posted!!!
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Mick O'Donoghue

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It's a total disaster. The Only reason I hadn't lost my mind completely was because over a year ago I figured out that SOMETIMES it works to restart everything and run the main out from my computer, just using the spin for pre-cue... Problem is... Sometimes it works sometimes it doesn't. I don't know what kind of idiot software developers work at DJay... But seriously.. It has been a known issue for over a year and you guys still sell your faulty software/hardware combo.

Mick O'Donoghue
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CHARLES GRAINDORGE

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Is the team algoriddim working on this problem ?

The product is completly UNUSABLE !

please solv this problem or i ask for a total refund ....
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CHARLES GRAINDORGE

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Hi is there anybody here ?
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Warren

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Hi Charles,

What is your Devices setup?
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CHARLES GRAINDORGE

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Thanks .
My configuration is very simple .

Last OSX .
Mac Pro 2008

Vestax ispin2 Connected by USB Cable.

Headphone connected on the minijack front of the iSpin2....
Everythings begins well but after some minutes the sound in the headphone become gradually distorsion, until Awfull.

Then i have every 3 minutes to change the audio configuration in the parameters ( change the output) waiting few seconds .
then change again my audio configuartion to come back with the soud in the headphone ....waiting few seconds .....

And it works again for 3 minutes ...

UNusable ....
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wego

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Hi there i have the same problem, i bought Djay the other day hooked it up with my ddj weggo , the pre cueing works for a few minutes but as soon as i adjust any thing it starts to distort and sounds like a bitcrusher effect, until it cuts out all together please help
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Chris Gibson

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still no joy at using the spin 2. Money not well spent..... any ideas yet? or updates on the software..... i believe u have no answer for this fault.
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Steven_F

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I'm also seeing this issue. HDMI out to amp, pre-cueing using the headphone out on my iMac. Within only two or three tracks there is terrible distortion on anything playing through the headphones.

It's rendering Djay unusable on my 2011 iMac - shame as it looks great (but sounds terrible).

Is there a fix for this?
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Map A

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It ́s really this?

I discover the product, and thing it is good as in ipad, but i have the same problem, exactly, with a numark Quad and Macbook.

I was think that ́s my problem, and when i look here i saw a tread from OVER 3 years without any response.

No way, i would like to mix videos, but still going on traktor without that.

Thanks GOD, i almost bought this software.

Unfortunately
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Adrian, Official Rep

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This post is about an older version of djay for Mac. There haven't been any problems with our newer software, djay Pro. Please directly contact "support@algoriddim.com", we can troubleshoot your issue.
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Mick O'Donoghue

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3 years of no help. I'm sure whatever issues arise with the pro version will be solved in a mere 2 years.
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Yuli Levtov

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Adrian, I have been having the same bug with DJay Pro 1.1.3 running on OS X 10.9.5.

Any solution?
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Jerry Calderon

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i just bought this djay pro for mac , I'm having issues with the cue settings , can't get it to sound in the right channels , i called numark and they couldn't help me