5.2.3 crashed 2 times when searching for songs

Bug Reports
1

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  • Device model * iPad Pro (11-inch) (4th generation)
    DDJ Sr2

Behringer U-Phoria UMC204HD

Djay 5.2.3

I was searching for a song in each instance and the program just shut down and closed.

2 Likes
3

Hi @Five-0, sorry to hear you’re experiencing crashes. Do you have the match side panel open when the crashes occur? As a work around could you please try not having the match tab selected in the side panel and also having the side panel closed? Thanks.

4

Yes I believe it was open.

6

Thanks for confirming. Can you please try the workaround suggested above to see if that helps in the meantime?

2 Likes
7

I have been struggling with it for 3 days now. It shuts down all the time for some reason every few minutes. My side panel is also open, but it does not matter if it is Queue, History, Match, or Automix. It will shut down anyway. Sometimes when you load track or searching songs. I tried to reinstall everything, deactivate applications, do not disturb mode, cleared the library. Nothing helped it still shuts down. Is it a side panel problem or something else???

8

This is not the fault of the side panel, I had it turned off (side panel) and it also crashed anyway.

9

Hello @KDM and @Five-0, the engineering team has been able to reproduce this and are working on a fix which should be included in the next djay release.

11

:pray:. Guess I’ll have to push thru with my finger crossed. I have 3 gigs this weekend

12

I too have a gig this weekend.
Might Have to go Laidback Luke style and use my phone.
Can you give us any idea where the problem lies and any workarounds to help us through @Slak_Jaw?

13

Hi @daniel_curley, you could try the workaround I shared above:

14

Yeah tried that. As @KDM said it still crashes taking those measures.
I’ve been running automix since my last message and it hasn’t crashed yet, not ideal but maybe workable.

1 Like
15

What music source(s) are you using?

16

Hi @Slak_Jaw. Thank you for taking care of this very important issue, since shutting down the system several times during the event is a serious issue. I spent another night on it, trying many many things, side panel is in my case not the problem, because it doesn’t matter if it’s open or not it will crash anyway. However there is one function in General settings - (protect active deck). I switched off - and since then it hasn’t crash yet and Im testing heavy many hours… So maybe is a problem with this function? (protect active deck), but Im not specialist just trying everything what I can 4 days already… Thanks once again for looking into it.

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Tidal, local music and local files

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Thanks for the additional info @KDM. This is very helpful. I’ve passed this onto engineering.

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Thanks for the details regarding your music source @daniel_curley. Perhaps you can try what @KDM suggested above to see if that helps in the meantime?

20

@KDM’s method seems to work for now, combined with avoiding the side pane I think we have a workaround.
Nice work fellas.

21

That’s good news. Thanks for confirming @daniel_curley

22

I’m using a mix of local, tidal, Apple Music

23

Mine has always been set to off. Still crashes