5.2.3 crashed 2 times when searching for songs

Bug Reports
24

Thanks for the info @Five-0. Can you please try eliminating Tidal tracks to see if that changes anything?

25

If this is a Tidal issue I am going to be furious!
I’m paying an extra premium for that service and it needs to work.

26

Yes, I. Believe it was. I dj’d last night at a small bar and it crashed. I went back in history to the exact point and i was playing a local song and I remember clicking a tidal track and the software shut down. I wasn’t in search mode and my panels was closed/ had a vibe going right before it crashed.

27

Thanks for the additional info @Five-0. This is very helpful. I’ve shared this with engineering.

28

Just played a four hour gig, no side pane or search involved and it went without incident. A combination of Tidal and local files.
Tried search and side panel match when I got home and it crashed twice in 2 minutes.

1 Like
29

Thanks for the info @daniel_curley. I’ll share this with engineering.

30

Hello, I am also experiencing crashing but while playing. After about 20-30 minutes of playing it crashes and shuts down the entire app. I would then have to restart the app and after another 30 minutes it crashes again. I hope an update will be out soon to fix this issue. I have experienced this in the past it was fixed but now it is back.

31

Hi @Bean_Town, to help us troubleshoot your crash and to confirm that it is the same issue as above, please submit an Official Support Ticket using the procedure below so the engineering team can review your crash reports in more detail.

  1. Open the djay app on your device.
  2. Navigate to Settings>Contact Support.
  3. Fill out the submission form and title your email "ATTN: MARIE – “5.2.3 crashed 2 times when search for songs” in the provided subject line. Thanks!
32

Worrying every song that tool you use to make money might fail you is the worst feeling in the world! Not looking forward to use this product at my gig today :cry:

1 Like
33

Crashed at a gig last night and now preparing for a gig tonight and it has already crashed three times. I do not hear this from DJs using Traktor or Rekordbox. It’s so embarrassing. I honestly feel like you owe me money. I’ve had my fair share of crash history with Djay. Probably my fault for sticking with you. This just can not happen every now and then for a professional setting.
Update: In my case it crashes when I‘m loading songs into the deck. 4th crash in 3 hours. App closes completely.
Update 2: 5th crash - also crashes when just editing the playlist and nothing playing

1 Like
34

Even worse this problem seems to be existing for almost two weeks :exploding_head:

1 Like
35

Hopefully algoriddim will provide a stable update soon.
When it does I will be making sure to deactivate the option to auto update the app and remain with a competent version so I can work with less agro.
This last year has seen some amazing new features which I love but part of the problem with this constant innovation is the more frequent appearence of bugs.
The ios app as it stands has more than enough for me to get by so when they steady it up and get it working flawlesly I’ll be sticking with that version.

2 Likes
36

Hi @Fresh27, to help us troubleshoot your crash and to confirm that it is the same issue as above, please submit an Official Support Ticket using the procedure below so the engineering team can review your crash reports in more detail.

  1. Open the djay app on your device.
  2. Navigate to Settings>Contact Support.
  3. Fill out the submission form and title your email "ATTN: MARIE – “5.2.3 crashed 2 times when search for songs” in the provided subject line. Thanks!